National Accounts Project Specialist

Job Description

National Accounts Project Specialist

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About our team:

The National Accounts team works with the company's highest volume accounts in a customer focused, fast-paced environment. This team is responsible for the coordination of sales between our representatives out in the field and our manufacturing facility.

About the position:

We're looking for a Project Specialist to support the iWarehouse team within National Accounts. In this role, you will help coordinate national account telematics sales, with responsibilities that include:

Develops, implements and/or maintains assigned programs and/or systems for department. Plans, coordinates and conducts standard and non-standard projects. Responsible for interpreting policy and evaluating and modifying existing methods/processes as required and ensuring they are most cost effective.

Essential Duties:

• Manage various projects at once while effectively prioritizing, problem solving, and managing time
• Communicate with internal and external stakeholders to guide projects to completion
• Work very closely with several business sectors to ensure customer satisfaction at every phase of business (Accounting, Sales Support Centers, Sales Representatives, Install Technicians, etc.)
• Handle full-cycle sales for customers, including:
  
  • Providing quotes
  • Ordering parts specific to customer requests and tracking shipments
  • Reimbursing solution support centers for installs
  • Coordinating billing to our customer
  • Facilitating contractual agreements
• Develops specifications, implements and maintains programs and/or systems to meet department needs.
• Reviews reports and/or data and provides analyses, summaries and resulting action plans.
• Plans, coordinates and/or conducts standard and non-standard projects or project segments.
• Exchanges information and resolves issues with multiple internal departments and/or outside organizations over a variety of program/project related issues.
• Provides leadership, support and advice to lower-level personnel (typically non-exempt) in order to successfully complete projects.
• Analyzes current practices/procedures and makes recommendations/decisions for change.
• Maintains records with appropriate supporting material. Updates records as necessary.

About you:

• Three or more years of experience in a customer service or sales related role is required
• Experience with Excel and CRM software is preferred
• Requires general business knowledge as would typically be acquired in a bachelor's degree

About the total compensation package:

Salary - Salaries starting at from $50,854 per year
Relocation - This position may qualify for relocation.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, Personal Volunteer Time
• Company Paid Holidays
• Tuition Aid Program

Requirements

• A Bachelor's Degree is preferred.
• This is an entry-level position; no previous work experience is required. However, some previous project management experience is preferred.