National Marketing Coordinator

Replacing Tracy Jazwa at TCOLV (EA for Kelly Van Aken)

Posting per Nicole Ashton's 3/15/2023 email

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The primary responsibility of the National Marketing Coordinator is to assist in a variety of administrative functions. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist the Hosts with reservation requests, incoming telephone calls, and comp decisions
• Coordinate groups and special events in terms of pre-arrival room blocking and registration, VIP Lounge check-in and checkout, ground transportation, etc.
• Compile basic analysis and correspondences; research and review comp exceptions
• Prepare host schedule, production reports and other financial metrics
• Coordinate the ordering of office supplies
• Resolve customer disputes and complaints; enforce the privacy of all guests and limit requests for information about such guests in accordance with hotel policies, ensure confidentiality of all casino information
• Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Two (2) years of relevant work experience
• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of supervisory experience
• Experience working in a similar resort setting
• Casino-related operations and/or casino marketing experience
• Able to effectively communicate in English, in both oral and written forms

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the United States
• Obtain valid Gaming Card

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to move frequently and freely about the office, sit for long periods and withstand various activities such as frequent walking, standing, bending
• Ability to access all areas of the facility and travel off property
• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to work under pressure
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment and decision making skills
• Knowledge of accommodations, room capacities, amenities, events, attractions, and restaurants
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts