Negotiation Specialist

What We Need

FLEETCOR is currently looking to hire a Negotiator within our Corporate Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will primarily be responsible for researching hotel options, negotiating, and booking 45+ night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contacts. The Negotiator makes decisions while meeting the client's needs based on client guideline, feedback and travel policy. The Negotiator is results driven, securing the lowest possible rates and easily overcoming obstacles.

You will report directly to the manager and regularly collaborate with various departments.

How We Work

As a Negotiator you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Lexington, KY office
• Company-issued equipment
• Formal, hands-on training
• Schedule is Thursday - Monday 10 am - 7 pm

Role Responsibilities

• Managing reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction.
• Utilizing decision making skills to find hotel options which fit client guidelines.
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Be proficient and consistent in providing a high-quality reservations and options to clients.
• Completing negotiations on all requests 45+ nights based on the policies and procedures.
• Performing more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %.
• Identifying trends and opportunities for client savings and potential market consolidation.
• Securing rates, discounts, and RFPs with current and new hotel partners.
• Exhibiting and utilize knowledge of hotel industry and regional markets associated with clients.
• Reserving rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
• Identifying and resolve client and hotel issues on a daily basis.
• Resolving all client and hotel calls regarding extensions, early departures or changes to a reservation.
• Responsible for meeting or exceeding all client deadlines.
• Consulting with clients to choose the option that best fits the client's needs.
• Collaborating with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Attending all scheduled trainings, meetings, or other events as assigned by supervisor.
• Responsible for all other duties assigned as needed.

Qualifications & Skills

• College degree or 1-3 years previous related experience.
• Demonstrated ability to negotiate successfully with short notice and firm deadlines.
• Demonstrated ability to problem solve at a high level through critical thinking.
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
• Be available for on-call rotations which may fall outside of regular scheduled shifts.

Performance Standards

• Meet established metrics for quality, volume of work and due time adherence
• Adhere to schedule and CLC attendance policy
• Meet and exceed client expectations for turnaround time with all communications
• Adherence to all CLC Procedures/Processes
• Provide consistent level of accuracy
• Ensure CLC is meeting the client's needs and resolving all issues in a timely manner
• Meet established metrics for discount % and client savings % month over month

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Other details

• Job Family Account Management
• Job Function EMPLOYEE_NONSALES
• Pay Type Salary
• Employment Indicator Employee
• Travel Required No
• Required Education High School
• Job Start Date Monday, April 8, 2024

Apply Now