NetSuite System Administrator/Developer (Remote-First)

Perks & Benefits

• Remote-First Workplace
• Flexible Fridays
• Diversity, Equity & Inclusion Council
• Monthly Remote Stipend
• Professional Development Stipend (up to $500 annually)
• 1 Wellness/Mental Health Paid Day Off
• 1 Volunteer Paid Day Off
• Health Benefits (Medical, Dental, Vision)
• HDHP with HSA plan (annual employer contribution to HSA)
• Employer-Paid Basic Life Insurance and AD&D
• Employer-Paid Short- and Long-term Disability
• Employer-Paid Wellness Reward Program
• Employer-Paid Mental Health Benefit
• Employer-Paid Employee Assistance Program
• Employer-Paid Out of State Medical Travel Benefit
• 401(k) Safe-Harbor Matching
• Ancillary Benefits (pet insurance, legal coverage, identity theft protection, accident, hospital, and critical illness coverages)
• Paid Time Off (increases with tenure)
• Paid Parental, Adoption, and Foster Leave
• Out of State Medical Travel Benefit

About the Role

The NetSuite System Administrator/Developer will have primary responsibility for NetSuite functionality changes and ongoing administration. The NetSuite Administrator will help coordinate the organization's quality, security, and maintenance of data, as well as assist in addressing end-user requests. This position is expected to serve as the subject matter expert for NetSuite, often collaborating with the Accounting, Finance, Supply Chain and Technology departments to optimize system functionality and achieve process improvement throughout the Company.

A Day in the Life

• Establish policies and procedures related to the collection and accuracy of data and perform tests on the data systems.
• Manage, monitor, and maintain:
  1. Customer and franchise fee data and connectivity from FranConnect into NetSuite.
  2. Integration of weekly franchisee sales information (required for royalty invoicing) from the POS system into NetSuite.
  3. Live integration with third party supply chain vendors such as SourceDay, ArcBest, FedEx, Shopify/Multify, ServiceNow, SnowFlake and 3PL applications.
• Assist in integration design and development of data extracts from NetSuite (actual results) to Hyperion EPBCS for budgeting and forecasting. Similarly, develop and maintain forecast data loads into NetSuite.
• Collaborate with end-users to troubleshoot data processing errors and then remediate.
• Assist with daily reconciliation and regular data integration health check-ins for ERP supporting systems including: Netsuite, Shopfiy/Multify, GXO, ArcBest, FedEx, ADP, Concur and FranConnect.
• In NetSuite, create new dashboards, saved searches, manage users, roles and permissions, KPIs/Metrics, custom reports and fields, and create custom workflows.
• Responsible for creating and implementing training procedures directly related to NetSuite including training of staff and end-users in support mechanisms.
• Serve as a liaison between Accounting/Finance/Supply Chain and Technology to ensure that data related business requirements are clearly defined, communicated, and well understood.
• Ensure user business requirement documentation remains current and maintain system configuration documentation.
• Experience in implementing data governance organization structure, developing associated policies and procedures, and enforcing the compliance of procedures in a large-scale matrix organization.
• Assess the control environment and create a Risk and Control Matrix surrounding the revenue process, inclusive of key business process, application, and interface controls.
• Establish a test plan and test cases for critical controls and reports.
• Perform technical impact analysis and develop/administer biannual (end of Q1 and Q3) New Release preview testing plan in support of NetSuite's biannual releases.
• Appraise Segregation of Duties and identify compensating controls designed to cover SOD conflicts at the role and user level.
• Drive organizational change from request to implementation using ServiceNow and additional GRC tools to ensure policies are followed.
• Advise management on upgrades and changes that could affect the Accounting/Finance/Supply Chain teams' familiarity with all system integrations with NetSuite.
• Document designs and use Celigo iPaaS platform to develop integration processes to perform data extracts/loads to and from multiple sources.
• Manage complex and dynamic finance solutions using NetSuite as well as Hyperion EPBCS, Shopify, ADP, Concur and Avalara.
• Conduct user training to optimize system functionality.

What Sets You Apart

• Must have high level understanding of Finance & Accounting, Inventory & SCM.
• NetSuite and relevant integration / iPaaS Administration, practical data management and data training experience.
• Ability to employ creative approaches to finding solutions that will improve processes and systems.
• Self-starter who thrives on identifying root cause to identify solutions.
• Strong excel skills to include functions and features to manage and manipulate data.
• High standards of accuracy and precision.
• Understanding how to audit/cleanse data.
• Demonstrated ability to successfully work in a dynamic work environment.
• Ability to handle multiple projects simultaneously to meet deadlines.
• Excellent written and verbal communication skills.
• Strong presentation skills with experience presenting to executive management and key customers.
• A change leader who understands, drives and communicates organizational change.
• Creative problem solver with a high level of intellectual curiosity that thrives in a rapidly growing and evolving organization.

Education and Experience

• Requires 4-7 years of hands-on work experience NetSuite development and administration.
• Certified as a NetSuite Administrator (preferred not a must)
• Certified as a Celigo Production Administrator (preferred not a must)
• Strong financial/accounting and supply chain exposure in the retail sector (preferred not a must)
• Bachelor's degree required

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job