Network Administrator 2

At American Equity Investment Life Holding Company, we think of ourselves as The Financial Dignity Company. Our policyholders work with independent agents, banks and broker-dealers through our wholly-owned operating subsidiaries, to choose one of our leading annuity products best suited for their personal needs to create financial dignity in retirement. We remain steadfast in our commitment to quality products, excellent customer service, integrity, safety and delivering on our promises to our policyholders. Our success comes from hiring people who embody the beliefs that drive our unique, energetic, fast-paced and caring culture of collaboration, ownership and innovation.

We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years, with satellite offices slated to open in early 2023 in Charlotte, NC, and New York, NY. We are a NYSE-listed company and maintain an "excellent" rating from AM Best. Our company has over $57 billion in assets, 26,000 active agents and over 800 employees.

GENERAL PURPOSE OF THE JOB:

Responsible for designing, organizing, modifying, installing, and supporting a company's network infrastructure. Designs, installs, and documents LANs, WANs, Internet and intranet systems, and network segments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical oversight of a multi-site enterprise level WAN, including planning, implementation/expansion, maintenance, and troubleshooting.
• Perform network design and implementation
• Assist with management of security solutions, including firewall, anti-virus, and intrusion detection systems to comply with the company security policy.
• Design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Prepare and maintain documentation of network configurations and cabling layouts.
• Analyze and monitor network security and implement patches and fixes to address potential security holes.
• Configure and conduct Network performance monitoring to analyze and isolate issues.
• Plan and recommend upgrades, patches, and new applications and equipment.
• Interact with vendors, outsourcers, and contractors to secure telephony and data network products and services.
• Train team members and end users on new hardware or software.
• Design and implement disaster recovery plan for telephony and data network systems, configurations, and software.
• Provide on-call technical support.

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B.A.) from four-year college or university in the field of computer science or information systems; or Four years of related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

• Experience with the design, implementation, and administration of networking systems.
• Experience with the design, implementation, and administration of wireless systems.
• Experience with design, implementation, and administration of BGP routing
• Certifications in Cisco Systems (CCNA, CCNP) and Network+ within 6 months of obtaining position.
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Excellent hardware and software troubleshooting experience.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Competence with testing tools and procedures for voice and data circuits.
• Attention to detail and the ability to identify and resolve problems in a timely manner.
• Strong oral and written communication skills.
• Initiative and innovation in improving work processes.
• Professionalism, follow-through and the adaptability to change, delays and unexpected events.
• Familiar with using APIs for scripting and automation.

LANGUAGE SKILLS:

This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. It also requires the ability to write reports, business correspondence, and procedure manuals. This position will also require an individual with the ability to effectively present technical information and respond to questions from groups of people by translating technical information to the customer's level of understanding. This position also requires the individual to respond to common inquiries and complaints from customers at all levels of the organization.

MATHEMATICAL SKILLS:

This position requires the basic skills of math, such as the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

This position requires a person with a very high ability to define problems, collect data, establish facts, and draw valid conclusions when dealing with technical issues. It also requires a person to be able to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

This position requires someone with ability to obtain and keep current certifications in vendor products such as Cisco.

OTHER NECESSARY SKILLS AND ABILITIES:

• Ability to maintain company attendance, punctuality and dependability standards as stated in the company handbook.
• Ability to work overtime as required.
• Ability to work cooperatively and successfully with co-employees within the company.
• Ability to work cooperatively and successfully with co-employees, customers, and other outside third parties.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.

PHYSICAL DEMANDS:

• The following on-the-job time is spent on physical activities:

Standing - Under 1/3 of the time

Walking - Under 1/3 of the time

Sitting - Over 2/3 of the time

Reaching with hands and arms - Under 1/3 of the time

Stooping, kneeling, or crouching - Under 1/3 of the time

Talking or hearing - Over 2/3 of the time

• This job requires that up to 25 lbs. of weight be lifted or force exerted 1/3 to 2/3 of the time and 50 lbs. of weight be lifted under 1/3 of the time.
• This job requires close vision (clear vision at 20 inches or less).
• Specific job duties requiring these physical demands include lifting and transporting of moderately heavy objects, such as computers and peripherals and occasional inspection of cables in floors and ceilings.

WORK ENVIRONMENT:

• Position requires working in areas with equipment fans and blower motors.
• The typical noise level for the work environment of this job is Moderate (examples: business office with computers and printers, light traffic).

MENTAL DEMANDS:

There are no special mental demands not already defined above.

ADDITIONAL INFORMATION: na