Network Administrator

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

Network Administrator proactively monitor performance and availability of network infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.

Essential Duties and Responsibilities:

• Proactively monitor performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.
• Perform proactive troubleshooting activities utilizing CHS standard monitoring tools to detect and classify service impacting events of targeted applications, operating systems, systems and network devices for the purpose of preventing potential outages of these systems in compliance with defined Service Level Agreements.
• Troubleshooting and experience with Telecommunication carriers and their technologies to configure and manage monitoring and alerting capabilities on circuits including, but not limited to MPLS, Metro-Ethernet and SD-WAN.
• Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.
• Perform initial troubleshooting on alerts to identify root cause and provide immediate issue resolution or coordinate with internal support teams for ticket routing to appropriate resources or engage on call resources after hours.
• High level of experience and/or training with Cisco technologies (IOS,IOSXE, Nexus, ACI, ISE, ASA, DNAC, etc) , in general with Networking components (routers, switches, load balancers, wireless access points, etc), LAN/WAN protocols, Hands-on experience with WAN network topologies and hardware (MPLS, Metro-E, SD-WAN, et. al.) and expertise with common troubleshooting techniques such as ping, traceroute, nslookup, netstat, nmap, DNS queries, port configurations, port management, network and platform configurations.
• Experience with Dell Openmanage Logicmonitor, Solarwinds NCM, Cisco ISE, Cisco DNA Center, Thousand Eyes and/or similar tools as well as with packet sniffing technologies for wired and wireless environments. (Wireshark or similar)

Minimum Qualifications:

Required Education: High School Diploma

Preferred Education: Bachelor's Degree in Computer Science or related program

Required Experience: 3+ years of experience in Enterprise Network support and maintenance

Preferred Experience: 5+ years of experience in Enterprise Network support and maintenance

Physical Demands:

• In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

  The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.

• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.