Network Administrator

Network Administrator

SFM - The Work Comp Experts

Work somewhere you love

SFM is unique in that we are small enough that your voice is heard but has all the benefits and perks of a larger employer. We value your opinion, help you reach your goals, and make it easy for you to maintain work-life balance. SFM is committed to creating the best work environment and believes that our exceptional and motivated employees are our greatest strength. SFM emphasizes work life balance, and our benefit package is designed to assist you navigate your work-life journey.

Our benefits include:

• Affordable Medical, Dental, Vision Insurance, HSA, FSA
• Flexible hybrid work environment
• Traditional and Roth 401(k) plans with company match
• Company contributions to help pay off student loans
• Monthly home internet allowance
• Free life insurance, STD & LTD
• Opportunities for annual gainshare bonus
• Pet insurance
• Generous PTO
• 9 paid holidays
• Paid parental leave
• Annual company-wide volunteer day
• Discounts on gym memberships, fitness apps and weight loss programs
• Adoption financial assistance

Visit our careers page to learn more about working at SFM

About SFM

Since 1983, our mission has been to be the workers' compensation partner of choice for agents, employers and their workers. In that time, we've expanded to well over 25,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, loss prevention, medical services and more. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers.

The role

SFM's IT department is growing and is adding a Network Administrator who has experience working with a variety of networks such as WAN, LAN or VPN. At SFM, the Network Administrator acts as a specialized Systems Administrator focused on networking technologies such as, routers, switches , DMZ, and SSL/VPN. The role is responsible for implementing, maintaining, and supporting information and network infrastructure technology. You will preserve company resources and maintains high standards of professionalism, ethics and customer service. This position provides high-level technical support for domain network. SFM values innovation and technology is considered a key business strategy in making our company a leader in the industry. Apply today and discover why employees choose to grow their career at SFM. This is a hybrid role, so some in office time is needed. Applicants must live in Minnesota for this position.

Responsibilities

1. Provides technical implementation and administration of networking technologies including switches, routers, VLANs, VPN's, LAN/WAN, wireless, and external connections such as Internet, Disaster Recovery site, and remote offices.
2. Preserves the safety and integrity of all network systems and data while minimizing downtime for critical systems, including maintaining highly available and redundant network configurations.
3. Creates and maintain documentation as it relates to network configuration, network mapping, processes and service records.
4. Supports VoIP networking infrastructure including periodic updates to routers, switches and related devices.
5. Acts as a security Committee member and attends the monthly Security Committee meetings providing updates to discussion topics and action items identified during these meetings.
6. Maintains the availability and performance of network and communication systems by monitoring key network metrics and software parameters.
7. Follows company best practices and departmental and team customer service for problem resolution and tracking. Communicates status to customers in a timely manner and delivers excellent customer service.
8. Takes advantage of learning opportunities to develop, update and expand knowledge, skills, and abilities, and applies them to current job, and also seeks out additional learning opportunities related to the Organizations structure and business functions.

We're looking for

• Associate degree in computer-related discipline, preferred.
• Three or more years of experience in Network or Systems Infrastructure Support.
• Current industry standard certification such as Comp TIA Network+, CCENT, CCNA, preferred.
• Experience working with security technologies including firewalls and secure authentication.
• Knowledge with technologies such as router configuration and monitoring, network switch configuration and monitoring, wireless, SSL/VPN, TCP/IP, VLAN, DMZ, DNS and Internet networking technologies.
• Ability to provide solid levels of system up-time by proactively maintaining systems and security protocols.
• Ability to follow directions, understand and adhere to team procedures and company best practices.
• Strong verbal and written communication skills, with emphasis on documenting abilities.
• Excellent customer service skills and ability to work with a variety of users.
• Displays integrity, respect, and confidentiality.
• Demonstrates a desire to learn and acquire certifications as needed
• Highly organized and accurate with strong attention to detail.
• Able to work independently with minimal direction along with ability to work within a team setting.
• Good prioritization skills and able to achieve goals in a deadline driven environment to in a dynamic environment.

Physical Requirements

Regular attendance is required. Work takes place in a semi paperless environment within an office setting, either on business premises or remote location, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join us

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. All employment decisions are made without regard to race, color, religion, sex, national origin, age, sexual orientation, marital, familial, or veteran status, medical condition or disability, or any other legally protected classification.

SFM Companies, EEO/AA Employers. SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws.