Network and Systems Administrator

At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, ecommerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
In the last year, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion);
• Earned awards for Great Places to Work and Built In's Best Places to Work; and
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.

This year, we're going even bigger-caring hard and moving fast down the path of high growth and positive impact.
That's where you come in.
At SpotOn you will have a direct impact on our business by working on building out the architecture, documentation, and supporting processes that drive industry-leading efficiencies across our IT and critical business systems portfolio. Systems include but are not limited to corporate SSO/authentication (Okta), corporate networking (Meraki), directory infrastructure (Active Directory), unified communications (Slack & Talkdesk), access control, and patch management.
Responsibilities:

• Responsible for LAN, WLAN, VPN, WAN, and ISP resources for SpotOn and its Customers.
• Monitor and address security incidents and vulnerabilities
• Understanding of SOC1 and SOC2 compliance, and SOX.
• Be a resource to SpotOn departments in their support Customer Networks
• Evaluate systems which enhance or replace those currently in place
• Automate processes related to onboarding and offboarding.
• Onboard and migrate SaaS apps to SpotOn's IdP solution, Okta.
• Provide training to Helpdesk for new features and changes in procedure
• Maintain (write and update) internal support documentation for Helpdesk and end-Users
• Work with Helpdesk on tickets and support for end-users

Qualifications:
Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 5+ years of experience in an IT Systems related field (e.g., Systems, Architecture, Integrations)
• 5+ years of experience managing networks (we use Meraki)
• 3+ years of experience with patch management
• 3+ years experience with AWS
• 2 years in Network Management in an intermediate or lead role
• 2 years of experience working as an administrator of SaaS applications
• Experienced with networking infrastructure
• Strong understanding of key concepts related to IdPs and how they integrate
• Proficient working with API's like Okta and Google and Meraki
• Scripting experience with Python and Powershell
• Computer proficiency and understanding of various types of hardware
• Cisco CCNA, CompTIA Network+, or similar certifications are a bonus