Network and Systems Administrator

At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, ecommerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
In the last year, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion);
• Earned awards for Great Places to Work and Built In's Best Places to Work; and
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.

This year, we're going even bigger-caring hard and moving fast down the path of high growth and positive impact.
That's where you come in.
At SpotOn you will have a direct impact on our business by working on building out the architecture, documentation, and supporting processes that drive industry-leading efficiencies across our IT and critical business systems portfolio. Systems include but are not limited to corporate SSO/authentication (Okta), corporate networking (Meraki), directory infrastructure (Active Directory), unified communications (Slack & Talkdesk), access control, and patch management.
Responsibilities:

• Responsible for LAN, WLAN, VPN, WAN, and ISP resources for SpotOn and its Customers.
• Monitor and address security incidents and vulnerabilities
• Understanding of SOC1 and SOC2 compliance, and SOX.
• Be a resource to SpotOn departments in their support Customer Networks
• Evaluate systems which enhance or replace those currently in place
• Automate processes related to onboarding and offboarding.
• Onboard and migrate SaaS apps to SpotOn's IdP solution, Okta.
• Provide training to Helpdesk for new features and changes in procedure
• Maintain (write and update) internal support documentation for Helpdesk and end-Users
• Work with Helpdesk on tickets and support for end-users

Qualifications:
Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 5+ years of experience in an IT Systems related field (e.g., Systems, Architecture, Integrations)
• 5+ years of experience managing networks (we use Meraki)
• 3+ years of experience with patch management
• 3+ years experience with AWS
• 2 years in Network Management in an intermediate or lead role
• 2 years of experience working as an administrator of SaaS applications
• Experienced with networking infrastructure
• Strong understanding of key concepts related to IdPs and how they integrate
• Proficient working with API's like Okta and Google and Meraki
• Scripting experience with Python and Powershell
• Computer proficiency and understanding of various types of hardware
• Cisco CCNA, CompTIA Network+, or similar certifications are a bonus

Compensation:

• Our base pay range is $110,000 -$140,000 for this role.
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan.
• Offers will be reflective of the candidate's location and experience.

Benefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• Stock Options
• Paid vacation, holiday and sick time
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App*
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Monitor, Keyboard, and Mouse needed for your home office? We got you
• Monthly cell phone and internet stipend
• Unlimited access to virtual audio and visual workouts through the Sequoia App*
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice

* for those enrolled in the Anthem plan
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.