Network Engineer

Job Title: Network Engineer

Location: Dallas, TX

Salary: $80,000 - $90,000

Position Summary: 

Apkudo is seeking a Network Engineer to help fuel our rapid growth by supporting the backbone of our robotic systems, which automate the triage of smart devices. In this role, you will collaborate daily with Apkudo’s Senior Network Engineer to handle managed switch setups, cable labeling, network hardware maintenance, server cabinet security, and other network-related duties. You will work alongside various teams to diagnose issues and implement solutions. Your work will ensure our networks meet high standards, exceed customer expectations, and comply with ISO. You'll play a crucial role in our systems' success and customer satisfaction by managing key network operations.

What you’ll do: 

• Monitor network performance, configure VLANs, and manage switches; handle ticketing tasks related to network access, including Meraki SSID access.
• Provide on-site support for Apkudo’s network equipment, aiding robotics and automation solutions, and adapting work schedules to client and business needs.
• Quickly address and resolve network issues to minimize downtime and ensure seamless operations.
• Manage on-call network escalations on a rotating basis with the network team during nights and weekends.
• Perform network maintenance and system upgrades, including firmware updates, hotfixes, and security configurations.
• Follow change management protocols for network configurations, ensuring controlled changes are implemented outside of production hours.
• Oversee network equipment inventory management.
• Adhere to documented procedures for tasks such as flashing Unifi APs.
• Use the Command Line Interface (CLI) for network equipment configuration and troubleshooting.
• Collaborate with teammates to create and maintain network documentation, including training guides, FAQs, and troubleshooting playbooks.
• Understand power cabling and the relationships between volts, amperes, and watts.
• Manage multiple projects simultaneously while meeting deadlines and maintaining system uptime.
• Receive training on RF Spectrum Analyzers for Wi-Fi mapping and troubleshooting.
• Work with the Senior Network Engineer on network compliance checks and work plans related to network expansion, improvement, or troubleshooting.
• Support remote network deployments for both domestic and international customers in coordination with onsite Support Engineers.
• Track and monitor KPIs to drive individual and team improvement.
• Build and maintain internal relationships with regularly interacting teams.
• Train Apkudo personnel on network principles, troubleshooting best practices

Additional responsibilities may include:

• Conducting walkthroughs with cabling vendors to facilitate bid proposals for upcoming projects.
• Engaging in minimal to light travel as needed.
• Escorting ISP technicians on-site at customer or Apkudo-owned facilities.

What you’ll need: 

• A degree in Network Engineering, Information Systems, or a related field, or 2+ years of network management and support experience.
• Knowledge of networking architectures and protocols, including firewalls, switching, VPNs, VLANs, multiple ISPs, BGP, SNMP, and RF planning/design tools (e.g., Ekahau Sidekick Pro).
• Experience with networking systems, including Meraki equipment, TP-Link managed switches, Unifi Pro Switches, and Unifi APs is preferred.
• Familiarity with network security and best practices (e.g., ISO 27001).
• AWS CloudWatch troubleshooting experience is a plus.
• A motivated self-starter who is results-driven, conscientious, and an effective communicator.
• Strong critical thinking and decision-making abilities.
• Excellent organizational skills and a strong work ethic.
• A passion for customer support.
• Proficiency with Google Docs, Sheets, and Slides.
• A willingness to learn new technologies and work methods.
• Ability to work both independently and in a cross-functional team environment.
• Capability to meet deadlines while managing multiple short-term tasks with attention to detail and organization.
• Excellent written and verbal communication skills, with a proven ability to convey system functions and operations effectively.

Our Core Values: 

• Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers’ problems, big and small.
• We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
• Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers. 
• Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
• Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we’ will shine bright for all to see.
• I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
• It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

What you can expect from us: 

• Generous holidays plus your birthday off.

• Paid parental leave benefits.
• Casual dress.
• A company-paid Google Pixel phone or a monthly tech stipend that you can use for your tech needs. 
• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
• 401(k) matching up to 4% or a 5% pension plan for employees of the UK. 
• Up to $5,250/year for certification, continuing education, and tuition reimbursement.

• Competitive package with benefits.

About Apkudo: 

Our Vision

Devices connect the world. We help ensure there will still be a world to connect.

This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place. 

Those who do good, do well.

The Fine Print: 

We are an agile organization, and so the duties and description of this role (like every other at Apkudo) may change at any time as we adapt.

This position is exempt under the Fair Labor Standards Act (FLSA).

Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.