Network Engineer

Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN .
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The Network Engineer will be responsible for installing, configuring, troubleshooting, and maintaining network infrastructure components such as network switches, routers, wireless access points, and peripherals at our client's sites as directed by the designated Team Lead and Project Manager. The Network Engineer will respond to network alarms and outages, dispatch to remote sites for troubleshooting and repairs as well as document network infrastructure, resolve trouble tickets, and document the root cause of network issues. This position reports to the Service Delivery Executive and will work closely with other members of the technology department to support all technology at our client's sites.
Responsibilities

• Set up, configure, install and troubleshoot network switches similar to Cisco, Dell, Fortinet, etc. and other network components to support all aspects of the day-to-day operations
• Perform day-to-day administration and operational functions of the network environment
• Monitor the network, collecting and preparing statistical data for analysis on network performance and availability (monitoring of network device logs, monitoring of port statistics)
• Documentation of Procedures / Networking environment (ensure that all network documentation is accurate and up to date)
• Document issue resolution using the helpdesk ticketing systems
• Management of hardware images and configuration backups
• Review, test, and apply security patches and functionality updates
• Submit Requests for change forms when needed
• Participate in Change Advisory Board meetings
• Maintain excellent communication with all end-users and other members of the technology department
• Assist other team members in executing various project tasks
• Work with hardware break/fix vendor as needed
• Execute other assigned tasks as delegated by the Client, Project Manager, and Team Lead

Requirements

• Five or more years of hands-on experience with Routing and Switching Technologies
• Palo Alto and Firewall experience
• Familiarity with network architecture and protocols
• Troubleshooting in a layer 3 networked environment
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Cisco certifications (i.e., CCENT, Network+, CCNA) knowledge of at least one or more network operating systems (LAN or WAN)
• Excellent written and verbal communication skills
• Results-oriented and self-motivated with the ability to take ownership of IT projects
• Must have a valid driver's license
• A Drug Screen will be required

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COVID-19 Vaccine Statement
This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.