Network Engineer - Remote US

Req ID: 217645

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Engineer - Remote US to join our team in Dallas, Texas (US-TX), United States (US).

** Please NOTE prior to applying: This is a remote position, and is asked to support the following schedule: This position would align to the 2nd shift schedule, 3pm to 12am CST (Midnight) from Sundays through Thursdays each week. There is also a potential for a 4x10 schedule, including Sunday.

Roles Responsibilities:

• Monitor Incident ticket queue for incoming Incident (INC) tickets
• Assign self to Incident tickets, troubleshoot, correlate to known work (CHGs), and resolve, escalating where appropriate
• Complete Incident Task tickets (INCTASK) as assigned by the Network Operations Manager
• Create Change tickets (CHG) to address configuration changes when needed to fix an issue
• Complete Change Tickets (CHG) during maintenance windows as assigned
• Answer incoming calls on the NOC hotline (3030) and assist customers, escalating where necessary
• Completion of shift turnover report, highlighting any items that need to be handed off to the next shift
• Upon completion of training and acclimation to the environment, participate in a week-long on-call rotation
• Follow-up on any existing tickets assigned to other team members to ensure tickets are being continuously worked
• Monitor the team email queue for any messages requiring immediate action and taking the appropriate action

Required Qualifications:

• 4+ years Network Engineering experience specifically supporting a large enterprise environment
• Must have Firewall Experience (with Cisco and/or Palo Alto being highly preferred, but firewall is a must)
  • • Cisco Routing and Switching experience included
• Must have Load Balancer experience
• Experience with network captures, packet decodes, and experience drawing conclusion from the data to present to client

Highly Preferred Skills:

• AWS Networking/Azure Networking ideal for this position
• Cisco Network Associate level experience and beyond
• Cisco Wireless Experience
• Experience scripting with Python, Perl, VBA, RegX or similar to all mentioned
• Proven expertise in troubleshooting and resolution of network issues
• Must have displayed leadership and team centric skills
• Demonstrated excellence in communicating, in both written and verbal formats
• Possess the ability to work in a fast-paced environment, absorb large amounts of information in short periods of time and multi-task effectively
• Must be committed to incorporating security into all decisions and daily job responsibilities

For Colorado Candidates:

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $78k -$115k. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

her qualifications.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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