Network Engineering

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

Sr Engr Specialist -Network Engineering
MUST HAVE SKILLS (Most Important):
What you’ll be doing…
This position is responsible for performing technical administration, design, and specialist admin duties in support of complex collaboration solutions across our global enterprise. This will include solutions such as Cisco Unified Communication video solutions, Crestron (NVX, controller, switcher, etc..), BlueJeans, WebEx, and other collaborative tools. This includes hardware and software life cycle management, security, application-level support, and documentation of the supported environment. The incumbent demonstrates the ability to work independently and typically requires moderate supervision on new tasks only.
- Working effectively within a virtual team to complete, moves adds, changes, and within Global Real Estate portfolio management and client request
- Completing assigned projects and producing high-quality results in a timely fashion
Utilizing excellent communication and organization skills.
- Providing second-level support for the Operations team and quickly responding to outages to minimize downtime to customer-impacting, mission-critical systems
- Proactively communicating status reports and issues to management
Works as a team member on technical projects of average complexity under the general direction and supervision of Senior Technical Support/Services staff and management.
Completes assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.
Demonstrates technical and design skills. Has knowledge of standards and procedures.
Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer service.
Analyses problems, develops and implements solutions, and make decisions that impact technical assignments.
Proactively monitors and controls all production systems and networks to maximize system availability.
Prepares project plans, sizing, configuration, and scheduling activities with project management.
May coach and train other analysts. Leads other Technical Support/Services team members in selected project activities. The Global Network Unified Communication Sr Engr Spec-Ntwk Engring should be capable of performing core level network support and troubleshooting skill for Cisco Unified Communication Manager, Crestron hardware, Audio/Video endpoint conferencing, and drives issues toward a quick resolution. The candidate will have a foundational understanding of conference room collaboration topology, Cisco voice/video network technology, network performance analysis, network security, and troubleshooting techniques. Candidate should have experience with audio/video support, Cisco video conference, trouble ticketing systems, IP phone support, and thorough documentation of problem-solving in a fast-paced environment. The candidate will be assisting in supporting one of the largest unified communication deployments globally.
What we are looking for:
Bachelor's degree in Computer Science/Information Systems preferred
5+ years of information technology and operations experience; or an equivalent combination of education and work experience.
5+ years of hands-on experience with a focus on Collaboration and Unified Communication technology. This includes hands-on experience with Crestron, Cisco Call Managers, routers & switches technologies, Cisco Control Hub, expressway, Cisco Cube, multicast video, and data packet analysis.
Strong understanding of VoIP, H.323, SIP, firewall/NAT traversal, and Gatekeepers.
5+ years or more of experience in customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships.
In-depth knowledge of video conferencing products such as Cisco, Crestron, Polycom, Lifesize, etc.
Extensive experience with BlueJeans, WebEx, Microsoft Teams, Google Meet, and Zoom.
Proficiency with TCP/IP and networking. Knowledge of IP Telephony, Web conferencing, and switching/routing protocols.
Demonstrated problem-solving ability to assess customers’ network deployments, use appropriate tools to debug complex problems, and drive issues to resolution.
Strong communication skills, oral and written; able to engender trust and respect of peers and customers.
Sense of urgency. Escalates product issues when appropriate; maintains a sense of 'problem ownership' to drive all issues to a successful resolution.
Capable of juggling a number of priorities and delivering results on time in a high-pressure, dynamic environment.
Demonstrated technical and analytical skills.
Strong business knowledge.
Excellent interpersonal skills.
Strong decision-making, problem-solving skills, and organizational skills.
Demonstrated ability to work independently.
Ability to research and develop solutions.
CUCM training or CCNP (Voice), CCNA, CCIE , certification is a plus,
PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).operations experience; or an equivalent combination of education and work experience.
5+ years of hands-on experience with a focus on network technology. This includes hands-on experience with Cisco routers/switches, Wireless LAN technologies, Citrix Netscaler load-balancers, multiple firewall platforms, VPN, proxies, multicast video, and data packet analysis.
5+ years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
Experience with large enterprise network environments.
Demonstrated technical and analytical skills.
Strong business knowledge.
Excellent interpersonal skills.
Strong decision-making, problem-solving skills, and organizational skills.
Excellent verbal and written communication skills with careful attention to:
A. Step-by-step documentation of the issue, root cause, and resolution steps.
B. Continual communication to management of trouble resolution steps and issue
resolution progress.
C. Thorough follow-up and summary on closed issues.
Initiative to follow through on issues; following an issue until completely resolved.
Ability to troubleshoot and lead technical calls.
Demonstrated ability to work independently.
Ability to manage multiple complex operational issues simultaneously.
Working knowledge of information systems concepts.
Ability to research and develop solutions.
Command of emerging technologies and how they interact with the existing Data and UC network.
Working knowledge of security threat management concepts and applications.
CLCNF, CCNA, CCNP, and CCSA certification is a plus,
PC and desktop applications competency (e.g., Google, Microsoft Office, e-mail, etc.).