Network Operations Administrator

LANSING

NON-EXEMPT

Convergence Networks is one of North America's leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Network Operations Administrator is a strategic technical position within the organization. This position is responsible for monitoring and maintaining the integrity of customer's IT systems, providing escalated support for other technicians via coaching and mentoring. The successful candidate will respond to alerts, escalated issues, diagnose network, find solutions and resolve problems as well as assist with internal projects assigned by management. The candidate will be responsible for regular maintenance and service of desktops and servers while maintaining the highest levels of customer satisfaction. The ideal candidate is a highly motivated, forward thinking, customer-service oriented individual. If you are an individual who is passionate about network operations and providing exceptional service to clients, we encourage you to apply to this exciting opportunity.

WHAT DOES OUR NOC ADMINISTRATOR DO?

• Monitor client networks, servers, and infrastructure for issues and outages
• Respond to alerts and notifications and take appropriate action to remediate issues
• Troubleshoot and resolve hardware, software, and network issues
• Perform routine maintenance and upgrades to client systems
• Communicate with clients and internal teams regarding system status and issue resolution
• Document all activities in ticketing system and follow standard operating procedures
• Document key process for day to day activities
• Keep up-to-date with industry trends and technologies related to network operations and security

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

• 1-3 years of experience in a network operations center or similar role
• Knowledge of Windows Server operating systems, Active Directory, DNS, and DHCP
• Familiarity with backup and disaster recovery technologies
• Understanding of networking concepts such as routing, switching, and firewalls
• Experience with remote monitoring and management (RMM) tools
• Strong analytical and problem-solving skills
• Ability to work independently and in a team environment

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

• Industry certifications such as Comtia A+, Network +, Security +
• Experience with cloud-based services such as Microsoft Azure or Amazon Web Services
• Familiarity with virtualization technologies such as VMware and Hyper-V

WHY SHOULD YOU WORK HERE?

• Culture of unity, transparency, andtrust. Our leadership team wants you to be successful at Convergence, and we will do anything we can to support your personal

  and professional growth.

• Group benefits plans (including medical, dental, vision in US and health savings and dental in Canada, including retirement plans (401k and RRSP).
• Education and certification reimbursement is also available so we can help you grow.
• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
• Outstanding teammates. We're very selective to make sure we have the best staff available for you to work alongside!

• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some

  fun(families are oftentimes included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.