Network Operations Center (NOC) Operator
Job Description
Team: IT
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Network Operations Center (NOC) Operator in the United States.
This role is a hands-on entry point into high-performance infrastructure operations, supporting 24/7 monitoring of large-scale data center environments.
You will serve as the first line of defense for system alerts across compute, network, and hardware layers in mission-critical AI infrastructure.
The position focuses on alert triage, incident response, and structured escalation using established runbooks and workflows.
You will gain exposure to advanced GPU-based computing systems, cloud infrastructure, and modern observability tools.
Working in a fast-paced shift environment, you will help ensure system reliability, uptime, and operational continuity.
The role is ideal for individuals eager to start a career in data center operations, networking, or site reliability engineering.
It offers strong learning opportunities within a cutting-edge AI and high-performance computing ecosystem.
Accountabilities:
- Monitor infrastructure systems using dashboards and alerting tools to detect, validate, and respond to incidents.
- Triage alerts across compute, networking, and hardware systems, filtering false positives based on defined procedures.
- Follow structured runbooks to perform initial diagnostics and validation steps during incidents.
- Escalate issues to appropriate engineering teams (hardware, network, SRE) according to established escalation paths.
- Create, update, and manage incident tickets with accurate logs, diagnostics, and status updates.
- Coordinate communication during active incidents, ensuring stakeholders are informed in a timely manner.
- Identify recurring issues or patterns and report them to improve system reliability and monitoring.
- Maintain situational awareness of system health and ongoing incidents during assigned shifts.
- Basic familiarity with computers, Linux systems, or IT environments (academic, personal, or entry-level experience).
- Ability to follow structured procedures, runbooks, and operational workflows with strong attention to detail.
- Strong written and verbal communication skills for clear documentation and escalation.
- Ability to work in a fast-paced, 24/7 shift-based operational environment.
- Strong organizational skills with the ability to prioritize multiple alerts and tasks.
- Willingness to learn infrastructure, networking, and data center operations.
- Familiarity with monitoring tools such as Grafana, Datadog, or similar platforms is a plus.
- Basic understanding of networking or server hardware concepts is beneficial.
- Strong sense of ownership, urgency, and accountability when handling incidents.
- Annual salary range: $75,000 – $85,000 USD, based on experience and location.
- Eligibility for discretionary bonus and equity-based compensation (where applicable).
- Comprehensive medical, dental, and vision coverage (U.S.-based employees).
- Retirement and financial wellness support, including 401(k) plans.
- Paid time off, holidays, and paid parental leave.
- Professional development and learning support to build technical career pathways.
- Wellness programs and work-from-home stipends where applicable.
- Opportunity to work in cutting-edge AI and high-performance computing environments.
- Clear career progression paths into roles such as Data Center Technician, Network Operations Engineer, or SRE.
Requirements:
Benefits:
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Date Posted
05/29/2026
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