Network Operations Engineer II

Box is looking for a dynamic Global Technical Operations Engineer to join our GTOC team and support an industry-leading platform. It is the responsibility of the NOC to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The NOC is the frontline of defense in making sure our customers like GE, Pandora, Apple and Gap have a seamless experience when accessing their content on Box.

This is an integral job function within the NOC that ensures the overall production site health and the performance of core customer facing journeys.  This role will help maintain total site awareness, detecting metric and service deviations, monitoring changes, and proactively identifying potential issues and resolving before they escalate to customer impacting levels. 

We are building a world class NOC and need the best talent possible to get us there. That's where you come in!

• Support key production facing services and maintain a world class customer experience.
• Troubleshoot critical problems through applications, systems, clouds, and networks
• Spring into action during customer-impacting events and lead a team to quickly solve the problem
• Operate across organizational boundaries to protect our customers, their data, and the availability of all Box services
• Build tools and processes to improve manageability, observability, resiliency and time to restore service for critical incidents

• You take initiative when you see a problem; you are a life-long learner who seeks out knowledge
• You are confident and comfortable communicating to a broad audience
• You have a rock solid command presence and are calm and collected in stressful situations, such as a major service outage.
• You're driven to learn new skills and technologies
• You have Incident management experience in a large scale, high uptime environment
• You have 3+ years of large-scale production operations or reliability engineering experience
• Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience

Preferred Skills 

• Strong knowledge of Linux (CentOS, RedHat), Python and Shell scripts
• Experience working in virtualized environments and cloud implementations
• Solid understanding of Networking, DNS and OS/Systems
• Kubernetes/Public Cloud experience (GCP, AWS)
• Exceptional interpersonal and communication skills.
• Flexibility to work shift mode

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