Network Operations Manager

We will be accepting applications through September 23, 2024 or until filled.

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The Gogo Business Aviation Network Operations Manager will be responsible for sustaining and ensuring network systems are fully operationalized and performing at optimal levels. With an emphasis on inflight connectivity, your focus will be on prioritizing activities, establishing readiness, and achieving operational excellence! You will lead a technically diverse team of network engineers maintaining highly available infrastructure powering Gogo’s products and services!

COME ON BOARD THE GOGO BUINESS AVIATION NETWORK OPERATIONS TEAM!

How will you make a difference?

• Responsible for ensuring network services are operating optimally

• Collaborate across departments leads, help to define product and service requirements, and support development initiatives

• Establish, maintain, and further enhance performance metrics

• Facilitate knowledge transfer, organize training, provide resources, enable, mentor, and inspire operational team members

• Ensure highly available services by organizing testing activities and exercising systems

• Participate in change management while adhering to our client SLAs

• Manage a team of 5+ globally diverse network engineers

• Participate in annual budget processes

• Drive operational excellence in everything we do; includes creating processes, automation for improved efficiency, and enhancing existing solutions where applicable

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, a related field, or equivalent work experience

• 5+ years’ experience managing highly available services and systems – preferably in a collaborative service provider setting

• 3+ years proven success leading a technical team

• Ability to travel up to 25% of the time

Required Skills, Experience and Talents

• Experience managing technical team members and multi-vendor IP networks

• Has worked on Agile-managed projects

• Skilled with ITIL service management best practices

• Solid understanding of network protocols, cellular technologies, and related material

Preferred Skills, Experience and Talents

• Ability to work with minimal supervision across many projects simultaneously

• Excellent oral and written communication skills

• Enjoy being part of a broadly focused technical team

Equal Pay Disclosure(s)

Base Pay:

112,000.00 - 140,000.00 USD Annual

Target Annual Short-Term Incentive:

Bonus Plan at 10% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).