Network Operations Specialist I

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $20.15 - $23.55 (Amount based on relevant experience, skills, and competencies.)

About This Job

As an IT Network Operations Specialist I, you will monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window.

Essential Functions

• Communicate resolution of problems to Lead III. Ensure appropriate escalation and documentation of incidents that are categorized as a Severity 1, and ensure notifications are sent to the pre-defined list of IT Managers and support personnel. and internal customers.
• Assist in filling out the daily turnover report of the events of the day and be prepared to discuss with the incoming shift supervisor if requested by the Lead III.
• Assist vendor personnel and their actions while they are on site
• Participate in recovery tests by performing documented recovery steps. Monitor UPS, AC, generators, Fire Suppression Systems, and other related infrastructures
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of banking business processes with emphasis on critical applications and how they interrelate
• Basic knowledge of emergency processes and procedures
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required. Associate's degree preferred.
• 3+ years of large-scale data center and application monitoring support experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Network Operations Specialist I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.15 to $23.55 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time