Network Operations Supervisor

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
The Network Operations Supervisor provides leadership and oversight to the Field Services team, ensures their compliance with standard operating procedures, and is primarily responsible for the review and analysis of cost override results related to transportation expense and operational analysis. The position supports the Provider Relations Director for the assigned markets.
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ESSENTIAL FUNCTIONS

• The ability to think strategically, proactively identify negative trends and offer solutions, visualize relationships, exercise independent judgment, and manage multiple projects.
• The Network Operations Supervisor is responsible for the preparation of regular and ad-hoc management reports and analysis of Field Services Teams compliance with all standard operating procedures.
• The Network Operations Supervisor will assess all market transportation expense as it relates to adherence to budget and COGS plans and identify areas of concern.
• Departmental Relationships:
• The Network Operations Supervisor has frequent and significant contact with Transportation Planning teams, Provider Relations teams as well as Field Services and other Compliance teams.
• The Network Operations Supervisor supports the Network team in outstanding problem-solving skills as well as excellent verbal, written and interpersonal communication with transportation providers, internal and external customers.
• Works with transportation planning teams to develop transportation expense analysis and reporting to support ongoing cost management efforts
• Establishes, maintains and strengthens processes to investigate, validate, resolve, respond to, follow through on and prevent re-occurrence of complaint(s) as related to the Transportation Provider network Lead and primary point of contact for Contract Specific Project Management
• Primary oversight of PASS and other Provider / Driver compliance training
• Liaise with appropriate teams regarding trip assignment etc.
• Primarily responsible for working with the Network and Routing teams regarding the cost of transportation as it pertains to rate exceptions
• Supports Providers with manifest receipt, reconciliation, updates, and execution
• Supports Provider Operations specifically pertaining to implementations and conversions

SUPERVISORY FUNCTIONS

• Directly supervises Field Services Specialists, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

POSITION QUALIFICATIONS
Competency Statement(s)

• Analytical Skills - Strong ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Excellent ability to communicate effectively with others using the spoken word.
• Communication, Written - Excellent ability to communicate in writing, clearly and concisely.
• Customer Oriented - Excellent ability to take care of the customers' needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint Excellent oral and written communication skills Management Skills - Excellent ability to organize and direct oneself and effectively supervise others.
• Problem Solving - Excellent ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Working Under Pressure - Driven ability to complete assigned tasks under stressful situations.

EDUCATION & EXPERIENCE
Education

• BA/BS Degree preferred

Experience

• 1 to 3 years' experience with transportation providers and/or medical transportation and contract enforcement.
• Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting.
• 2 to 3 years' experience supervisory experience
• 2 to 3 years transportation, routing, or, dispatching experience and/or knowledge of transit system a plus
• Knowledge of Medicaid guidelines a plus
• Driving Requirements: Must have a valid driver's license
• Must be able to pass DMV record check
• Driving record must remain in compliance with Modivcare's driver qualification standards
• Must be able to use a hands-free mobile phone

SKILLS
Proficient in Microsoft Word, Excel, and Outlook.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Entire work time is conducted in an office environment in a controlled atmosphere building.
• The noise level in the work environment is usually moderate.

Annual salary starting at $53,397
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.