Network Performance Partner

We are seeking an individual to expand the world’s capacity to care by partnering with our Home Instead franchise owners to support quality care, growth, and profitability.

Responsibilities

• Analyze data and trends to identify barriers to growth within your book of business.
• Partner with Home Instead franchise owners to enable hours growth and profitability by prescribing tools and resources that guide the owner to success.
• Proactively and consistently engage with owners in your book of business.
• Assist in the development of new tools and programs for franchise owners to use in their businesses.
• Assist franchise owners in developing and implementing business plans.
• Maintain accurate records of support provided to franchise owners.
• Participate in learning and development opportunities presented to the Network Performance Team.
• Attend Network Performance Weekly, Monthly, Quarterly, and yearly meetings.
• Support, assist and execute on department strategies with the Network Performance team.
• Travel will be required (a couple times per quarter).

About you:

To succeed in the role, you’ll need:

• 3+ years of experience in customer success or account management.
• Excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of tools currently available to franchise owners for use in building their business is preferred.