Network Principal Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Network Principal Engineer to join our Cisco Interactions Experience team. This is a 100% remote, telecommuting role located in Costa Rica.

The ideal candidate will leverage their design, architecture, implementation, support, and administration experience to improve and expand our cloud-based solution. This is an excellent career opportunity for individuals with a network focused on design and implementation background who would like to step into collaboration solutions in a hosted environment.

What you'll be doing:

• Design and implement advanced service provider network solutions to support customer segmentation on a virtualized cloud platform.
• Work with the storage and virtualization team to ensure the underlying network can support future growth and security.
• Maintain existing platform and mentor junior resources.
• Train support resources for day 2 support and operations
• Owns the process to establish network connectivity with new customers using a variety of network connectivity methods.
• Provides technical knowledge and problem-solving skills to support complex network issues
• Communicate effectively with large enterprise customers and small businesses.
• Interact with Security and Compliance teams to ensure the solution conforms to corporate standards and security best practices.

What you'll bring

• 5+ years experience in network design, implementation support, and security of complex LAN/WAN environments carrying VoIP and data.
• Advanced troubleshooting and support experience of network solutions that include: Cisco Nexus and Catalyst switches, Cisco ACI, Cisco SDWAN, Cisco Firepower 2100/4100 Series, VMware ESXi, support multiple network carriers, and Voice Over IP.
• Experience with Load Balancing (Citrix).
• Experience with QOS and network virtualization
• Cloud Platform Experience (GCP, AWS) is a plus
• CCNP Enterprise, Security, or Data Center is required
• CCIE is a plus
• Ability to obtain a government security clearance

What you can expect:

• Benefits available to eligible employees include
• Medical, dental, and vision 
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

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