Network Services Director

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Summary

The Director, Network Services is responsible for providing strategic and tactical leadership and guidance in developing and coordinating all network and voice strategies and solutions for the ADCS enterprise infrastructure, including LAN/WAN, mobility, voice, third-party network management and business conferencing solutions. The Director develops, implements, and manages strategic business relationships with technology vendors and suppliers, internal and external business partners, and collaborates with senior IT management and other key stakeholders to establish goals and define strategy and objectives. The Director is responsible for designing, implementing and supporting enterprise network and voice services for the data centers and spanning over 7 remote locations.

Job Description

Essential Job Functions

• Oversee Network & Voice functions and supervise managers and staff. Build organizational talent by creating a learning environment that ensures employees realize their highest potential. Develop and communicate organizational objectives; inspire and motivate team members to achieve results.

• Develop strategy, policy and service delivery objectives, and best practices for the ADCS voice, network and data infrastructure solutions and services. Drive coordination of Network strategic planning processes and development, and ensure alignment with broader ADCS strategic objectives and operational business plans.

• Create and execute tactical planning for network engineering and architecture.
• Collaborate with Information Technology & Operations leadership team to develop and implement comprehensive operational policies and processes specific to LAN/WAN, mobility, voice, third-party network management and business conferencing support.
• Develop and execute operational and capital budgets for the Network and Voice functions.
• Build/maintain carrier relationships to monitor and enforce service level agreements for all ADCS data network and telecommunications service contracts.
• Maintain a comprehensive knowledge of current trends and developments and provide guidance and counsel to IT&O senior management and business groups on network and voice technologies and issues to build better solutions that support and drive business decisions.

Reports to: VP, Information Technology

Working Conditions/ Physical Requirements:

Normal office environment, some travel may be required.

Direct Reports:

3-5 direct reports, 15+ indirect reports

Minimum Qualifications:

Bachelor degree in Computer Science, Engineering, Management Information Systems, or related Technology field, or equivalent work experience.

CCNA, CCIE, PCNSA, PCNSE, or related certifications desired.

Years of Work Experience Required

• 15+ years' experience with design, integration, and deployment of networks.
• 8-10 years leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients.
• Experience working in a highly regulated industry. (e.g. Healthcare, Banking, & Financial Services)
• Demonstrated experience in telecommunication systems management, including the development and implementation of telecommunication systems, networks, and support services.
• Experience with voice technologies & services in a large call center environment including VoIP/SBC/SIP trunking, PSTN, e911, etc.
• Experience with SD-WAN, DNS, Network Access Control, Meraki/Cisco wireless technologies
• Experience with Cloud Network Services that are directly consumable by application developers as a self-service product e.g. VPC, DNS Records, Network Acceleration, B2B connectivity, etc, and foundational network services used to deploy and lifecycle manage shared network infrastructure e.g. direct connectivity, transit gateway, DNS, network observability, etc
• Experience with next generation firewalls, IDP/IDS
• Large-scale deployment and management of national carrier networks and solutions.

Preferred Experience:

Degree Preferred

Years of Work Experience Preferred: 15+

Type / focus of work experience preferred:

• Strong third-party management skills, working closely with sourcing and vendor management.
• Demonstrated experience of influencing key stakeholders across the organization and within complex contexts
• Skilled at building relationships with external providers / partners, internal stakeholders and team
• A deep passion for managing and improving organization performance through the application of supporting core infrastructure technologies and practices
• A strong desire to continually learn about new technologies
• Results oriented and metric driven.
• Work well under minimal supervision
• Maintain calmness and clarity of thought under pressure and ability to maintain confidentiality
• A deep understanding of strategic business objectives and the ability to drive results toward those objectives
• The ability to communicate and express complex ideas in terms others can understand and convey technology decisions in terms of business outcomes

Education:

Bachelor's Degree (Required)

Certifications:

Work Experience
Five or more years
Skills

Capacity Planning, Demand Management, Forecasting Planning, Project Leadership
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.

About Bread®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with approximately 8,000 associates worldwide.

• Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
• All job offers are contingent upon successful completion of credit and background checks.
• Alliance Data is an Equal Opportunity Employer.
• Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
• Alliance Data participates in E-Verify.
• Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
• Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].

Job Family:
Information Technology

Job Type:

Regular