Network Support

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Network Support position is responsible for ensuring the smooth operation of the company's LAN/WAN network connectivity. This role involves network administration, including security management, user account management, and support for various systems and applications. The Network Support specialist also sets up new computers, peripherals, and controls user access to the network while providing technical assistance, troubleshooting, and addressing recurring issues. Additionally, they may undertake special tasks as directed by senior technical leadership. This role provides operational assistance to the Manager of Network Operations and the Security Analyst.

Essential Duties/Responsibilities:

• Responsible for ensuring that the LAN/WAN network connectivity of the company is working
• properly
• Network administration (including backup, security management, user account management, email systems including e-mail web server, internet access, office systems and applications
• support).
• Supports server, network and desktop hardware, software and applications
• Set up new personal computers, laptops, printers and other peripherals.
• Control user access to the network. This includes setting up passwords for individual users and
• determining which files, programs, or features each person is allowed to use.
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Inform management of recurring problems
• Perform special tasks as directed by the senior technical leadership
• Meet objectives & goals set forth by management

Required Skills/Abilities:

• Networking concepts and technologies (DHCP, DNS, TCP/IP)
• Remote access technologies (VPN, terminal services)
• Active Directory administration
• VMWare virtualization
• Exchange administration
• Linus/Unix
• Ability to communicate orally and written in a professional manner.
• Works well both alone or in a team setting.
• Strong analytical skills

Education and Experience:

• Prior experience supporting, implementing and/or administering networks such as Microsoft Windows Active Directory.
• BS Computer Science or related experience equivalent

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.