Network Support Advisor

Req ID: 197581

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. Network Advisor (Cisco)to join our team in the Baltimore, Maryland area. The candidate for this role must be located within a commutable distance to Baltimore, Maryland. This role will also be required to travel in the local area (Maryland / Washington, DC), as needed, to support 10 hospitals and 250 clinic locations. Must be available around-the-clock to support mission-critical applications. Will be required to participate in after-hours remote support rosters, including working on weekend as and when required.

This position requires employee to be fully Covid vaccinated to work onsite at hospital locations, to the extent required by applicable law.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include:

• Design and deploy secure and highly available Network Solutions
• Analyze business requirements to develop technical network solutions and their framework
• Perform network modeling, analysis, and planning
• Develop network technology roadmaps
• Develop test plans, implementation plans, and project timelines for project
• Serves as a Network subject matter expert to both internal and external customers
• Engages with client's technical, application and customer service teams to support the 10 hospitals and 250 clinic locations
• Fully engaged in design and implementation of hardware/software for all infrastructure towers (Network, Telephony, Video Conferencing, Clinical Applications, BIO Med Devices, etc.)
• Perform daily on-call responsibly, work on network incidents to troubleshoot network-reported issues
• Join network troubleshooting tech bridges and work with other technology towers to resolve Network issues
• Work on the assigned request tasks to complete network requests
• Submit change requests and perform network changes in change windows
• Provide daily network INCs updates on operation call in the morning
• Interact with the WAN / Internet Service Providers to troubleshoot connectivity issues and follow up on trouble tickets
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

Basic Qualifications:

• Minimum of 8 years of experience in Networking - Cisco Routing (BGP, EIGRP, OSPF) & Cisco Switching (VLAN, VTP, STP, LACP, PAGP Switch Stack, VPC, VSS)
• Minimum of 8 years of experience with Designing and Implementing Network Solutions for Enterprise or Service Provider Datacenters
• Minimum of 1 year of experience or good understanding of Firewalls (e.g., Cisco ASA, Checkpoint)
• Minimum of 1 year of experience or good understanding of VOIP Technologies (e.g., CUCM, SIP, MGCP, PRI/ISDN etc.)
• Minimum of 1 year of experience or good understanding of Wireless Technologies (e.g., Cisco WLC, Cisco ISE, Cisco Prime)

Preferred Skills:

• Working knowledge of HIPAA rules and regulations
• Experience / basic understanding of Cloud Service Providers (AWS, Azure, GCP)
• Experience / basic knowledge of Linux
• CCNA, CCNP, CCIE, CCDE, or CCDP Certifications
• Excellent communication skills as engineer will be facing customer on daily basis -
• Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
• Must be a team player and should be open to learn new technologies and should be open to feedback

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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Nearest Major Market: Baltimore
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