Network Support Technician

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Network Support Technician to join our team at Fort Stewart, GA. 

• Must be a US Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

The Network Support Technician will be responsible for supporting the US Army’s Southeastern Regional Network Enterprise Center at Fort Stewart, GA. This role involves managing and maintaining computer networks to ensure the confidentiality, integrity, and availability of Government information assets. Additionally, the Technician will help protect national security while working on innovative projects that offer opportunities for advancement and growth.

Responsibilities:

• Provide Tier II-III network/desktop support. 
• Provide troubleshooting for network issues, including connectivity problems, hardware failures, and software issues. 
• Assist users with network-related problems, ensuring minimal disruption to operations. 
• Perform routine maintenance on network hardware such as switches, routers, and firewalls. 
• Update firmware, apply patches, and handle basic configuration tasks under supervision 
• Monitor network performance using various tools to ensure optimal operation. 
• Report anomalies, incidents, or potential issues to the Network Administrator or higher-level staff. 
• Assist with setting up and configuring user devices for network access, including workstations, printers, and mobile devices. 
• Provide support for VPN access, remote connections, and other end-user network services 
• Maintain logs of support activities, including trouble tickets and resolution steps. 
• Assist in developing, implementing, testing, and maintaining disaster recovery plans. 
• Support the development and delivery of training sessions to ensure staff understand network resources. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Qualifications

• US Citizen 
• DoD Secret Clearance 
• IAT Level II Certification required (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC, equivalent or higher).
• Four (4+) years of relevant experience with a comprehensive understanding of IT network infrastructures.
• Experience with Juniper, Cisco, and Aruba networking equipment.

Preferred:

• BA/BS degree in Computer Science, Information Systems, or a related IT field.
• Microsoft or related certification. 
• Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail. 
• Strong written and verbal communication skills. 
• Excellent analytical, quantitative, and organizational skills. 
• Good interpersonal skills and communication with all levels of management.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.