Network Telephony Engineer

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We’re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we’re able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.

Job Summary

Responsible for building, managing, operating and continuously improving Systems, Storage, Database and/or Tools Infrastructure that support Comcast's customer facing applications, back office and provisioning infrastructure in a 7/24 environment. Focuses on architecting, building, deploying and stabilizing code, services, systems and tools. Drives standardization and service-focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works with and directly leads external vendors, third parties and associated agencies, when necessary, to address issues across the infrastructure. May participate on 24/7 on-call rotation.

Job Description

Core Responsibilities

• Develops solutions for routine-to-moderate systems engineering problems. Utilizes time management and project management skills to resolve issues in a timely and organized manner, effectively communicating necessary information.
• Operating System & Disk Management responsibilities (if applicable): May set up a server from scratch, which may include creation of disk partitions. Comfortable with one or more of: Linux, Windows Server, HP-UX, Solaris, VOS, or Guardian. Performs basic file manipulation tasks, such as copying, removing, editing. Sets up and modifies user accounts and basic OS configuration files. Monitors basic system metrics (CPU, memory, web server hits etc.) Familiar with task automation and job control. Follows written directions on setting up logical volumes (e.g. SVM, VERITAS) and RAID devices.
• Database Platform responsibilities (if applicable): May employ basic working knowledge of database concepts, availability, performance, usage and configuration. Performs database software installation, upgrades, patching, disk initialization and database creation for clustered and non-clustered servers. Manages database objects and user accounts. Participates in 24/7 on-call rotation. Performs database backups. Tunes SQL. Sets up simple replications.
• Storage and Back-up responsibilities (if applicable): May employ working knowledge of core storage platforms. Possesses basic understanding of storage concepts, availability, performance, usage and configuration. Performs Array/SAN software installation, upgrades, patching and disk initialization.
• Scripting and Development responsibilities (if applicable): May perform Basic software development in at least one modern language. Creates small scripts based on clear requirements and existing architecture/design. Reads, understands and edits existing code.
• Networking responsibilities (if applicable): Has basic familiarity with how computers communicate over TCP/IP. Performs basic troubleshooting using traceroute, ping and similar tools. Configures a server's network connection, including default route, netmask etc. and sets up network and OS level services such as SSHD, XINETD.
• Application Technologies (Web Servers, J2EE, Applications Servers) (if applicable): Performs basic application setup. Uses available toolsets to configure and manage applications. Performs basic application level troubleshooting.
• Participates in calls and assigned tasks to handle crisis management and troubleshooting.
• Uses established tools to track all production changes. Performs brief quality verification after installation. Escalates on questionable installs if there is potential to impact the service and/or customers/partners.
• Monitors metrics for his/her respective application and systems. Sets up basic metrics collections for system quality, reporting and other uses.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Salary:

Primary Location Pay Range: $59,807.14 - $89,710.71

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.