Network & Voice Engineer II

The Network/Voice Engineer II is a core functionality position of our Technology team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues.

o Practice strong client service to help foster and enhance our relationships with our clients.

o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.

o Maintain current knowledge of relevant technology and research industry best practices.

o Gain and maintain certifications in assigned area of expertise.

o Work with the end users to resolve helpdesk tickets

o Coordinate with other technicians to resolve network and voice related issues

o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.

o Participate in client onboarding and offboarding with moderate guidance from other project members, create and maintain basic to moderately complex networks for the benefit of internal and external clients.

o Assist in the development of technical network design documents.

o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.

o Create knowledge articles related to issue resolution

o Help develop and maintain IT process and procedures

o Assist project team members in developing scope documents and project estimates.

o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.

o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.

o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.

o Track all documentation and communications through Carrier Access IT, LC.'s tools

o Understand the impact of projects on both business and technology infrastructure

o Perform other tasks as needed and/or requested

Education and Experience:

o 3+ years' experience supporting Cisco network environments

o 3+ years' experience supporting and administering Cisco phone systems

o Experience with deployment and support of Meraki devices

o Preferred: CCNA/CCNP

o Preferred: CMNO

Requirements

Required skills and abilities:

o Exceptional client service orientation.

o Moderate knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software)

o Moderate understanding of TCP/IP, Subnetting, DNS, and DHCP

o Experience troubleshooting basic cabling issues

o Strong technical knowledge of telecommunications, network and PC operating systems.

o Competence in diverse technology skills, including desktop support, network/server/voice

o infrastructure design/build/modification, business application management and LAN/WAN administration.

o Excellent verbal and written communication skills

o Ability to conduct and direct research into technical issues and products as required.

o Ability to present ideas in a business-friendly and user-friendly language.

o High level of self-motivation

o Keen attention to detail

o Proven analytical, strategic thinking and problem-solving abilities.

o Ability to effectively prioritize and execute tasks in a high-pressure environment.

o Ability to thrive in a culture of growth, change and continuous learning.

o On-call availability

o Ability to travel

o Ability to work in an environment which may require:

• sitting for extended periods of time

• dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to

handle other computer components.

• occasional inspection of cables in floors and ceilings

• lifting and transporting moderately heavy objects, such as computers and peripherals