New Accounts Associate - Bilingual - French/English

New Accounts Associate - Bilingual - French/English
NinjaTrader is an investor-backed, exciting growth stage FinTech company servicing hundreds of thousands of traders by providing award winning software and brokerage services. We are building products and services which empower active traders to easily analyze and react to data from the world's leading financial markets. Located in Chicago, our unique employee-centric company culture is one that our team finds inviting, comfortable and fun. We are currently accepting applications for a New Accounts Associate - Bilingual - French/English to join our growing team! Please visit www.ninjatrader.com to learn more about our business.
About You:
You will provide our brokerage customers world-class timely support via email and telephone. You will work with a team of talented sales representatives responding to the various needs of thousands of brokerage clients to ensure an excellent customer experience.
In this role, you will:

• Review and process retail futures trading applications on a daily basis
• Ensure all accounts are reviewed and opened in accordance with firm procedures and guidelines
• Review customer documentation in accordance with US and International AML/KYC Rules
• Ensure that the account opening process satisfies the client's needs by means of complete and thorough responses to account opening questions and concerns
• Communicate with clients and internal stakeholders regularly

Key Job Requirements:

• Fully fluent in both English and French
• Previous experience in futures, securities or forex strongly preferred
• Positive, professional attitude and demeanor
• Strong capacity for developing and retaining knowledge
• Ability to maintain a fast pace and high standard simultaneously
• Sound judgement when managing time and weighing priorities
• Excellent written and verbal communication skills
• Ability to thrive in a team environment and willing to help in any situation
• Ability to provide exceptional customer service
• Practiced analytical reasoning and problem solving
• Demonstrated PC knowledge including exposure to Microsoft Excel

Compensation and Benefits :

• 15 days PTO per year
• 7 paid holidays annually
• Health, Vision, Dental Coverage
• Hybrid Work Schedule
• 401k with Company Match
• Life and Disability Insurance covered 100% by NinjaTrader
• Office Space in the heart of Chicago