New Business I

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

This individual is responsible for the initial creation of bills and contracts in our admin systems, and any changes to bills and contracts post-issue. The individual is a technical expert in understanding and creating bills and/or contracts. A strong ability to ask clarifying questions or raise red flags by utilizing knowledge and previous past trends to help make sure we get it right the first time for the customer. The New Business I works closely with Implementation Consultants, Underwriting, and RGO offices which include sales representative and account managers.

Primary Responsibilities

• Build relationships with internal and external customers by owning our commitments and the outcomes.
• Communicate with Implementation Consultant and/or sales office on benefits sold and/or modified.
• Thoroughly review case materials to ensure proper handling and identify any possible issues utilizing critical thinking and green zones for items which can delay implementation for the group.
• Identify state specific requirements and work with compliance to have special language coded and pulled into contract.
• Format and manage employee data in an excel format to build and upload employee records into One America's billing system to ensure correct bills are created for ease of premium payments and claims.
• Scrub census for any missing information which may lead to initial bill errors and communicate needed information to the implementation consultants.
• Effectively communicate any barriers to processing to impacted stakeholders.
• Code policyholder coverage plans in system to create contract and build out system interface to help ensure claims can be paid accurately and quickly.
• Perform a self-audit of bill and contract to ensure accuracy.
• Effectively communicate turnaround times, and act with a sense of urgency on all work items.
• Utilize One America workflow systems to make sure current status of the work is reflected.
• Formulate the connection between bills and contracts and how this effects the overall life cycle of a policy.
• Build out of commission arrangement to help ensure accurate and timely payment to stakeholders.

Job Requirements

Required Education and/or Certifications

• High School Diploma

Recommended Education and/or Certifications

• Associates Degree or equivalent work experience

Required Work Experience

• 1 to 2 years in an insurance/customer service role
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 01A

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after April 18, 2022 provide evidence of full or partial vaccination against COVID-19 within three days of accepting an offer letter with OneAmerica and before employment begins. If applicable, new hires must submit proof that they have received the second dose of a two dose COVID-19 vaccine within 30 days after their first dose is complete. If a new hire wishes to submit a request to be exempt from the mandatory COVID-19 vaccination policy due to a medical condition, sincerely held religious belief or other legal requirement, the associate will have three days after an offer of employment has been accepted to submit their exemption request for review and consideration by OneAmerica.

This selected candidate will be expected to work hybrid in Indianapolis, IN.The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.