New Orleans, Magazine Street, Key Holder

Based in the New Orleans Magazine Street location, the Studs Key Holder will be at the ground level of building and developing the most unique ear piercing and shopping experience! You are the ultimate ambassador of our brand. Your main objectives will be to provide amazing customer experience and drive sales. 

Salary: $27/hour

Key Responsibilities:

Leadership & People Management

• Serves as a Brand Ambassador by educating clients on Studs’ product and piercing experience
• Lead by example. Maintain an active sales floor presence, support and coach team members in delivering a positive customer-centric environment
• Assist in recruiting, onboarding, and  training of all studio employees 
• Provide regular feedback and coaching to employees in order to uphold Studio Policy and staff development
• Assume all Store Manager responsibilities in their absence.  
• Live out our core values

Operations 

• Support inventory management such as receiving, transferring orders, cycle counts, and back of house organization
• Action loss prevention measures in order to catch preventable losses
• Manages appointment flow by ensuring that clients are checked in/out properly
• Ensures visual displays are aligned with brand standards to assist in the client’s shopping experience
• Be proactive in creating new organizational structures 

Sales

• Serve as a brand ambassador: educate and delight our customers with the magic of Studs. Deliver an incredible experience that continues beyond the store visit. 
• Grow and develop our customer base through one-on-one interactions in store and during special events, with a focus on exceptional service. 
• Confidence with earscaping and suggesting product for client’s needs in order to build the sale in order to hit revenue goals
• Assist monitoring, tracking and communicating trends and opportunities of key business metrics. 
• Structures the floor to maximize sales and service aptitude 
• Implements recovery methods for addressing poor client experience

Requirements:

• Minimum 30 hours per week; you must be available for at least four shifts per week including two weekday shifts and two weekend shifts of six hours or more
• You have an ability to connect and interact easily with those around you.
• You have a passion for delivering outstanding customer experience.
• You're responsible; you show up on time and ask questions when you're unclear.
• You have experience working independently and a team - you take initiative and are proud of your work. 
• You have a good eye and great style; you love putting looks together.
• You’re a problem-solver: you have a positive, can-do attitude!
• You have 2+ years of retail experience and you're ready to dive in!
• Passion for earrings, piercing, digital innovation, and community-building is a plus.

Full-Time Benefits & Perks

• Comprehensive medical, dental, and vision insurance 
• 401(k), voluntary life insurance, commuter benefits, monthly lifestyle reimbursement
• Two weeks of accrued paid time off
• Three months of paid family leave for both corporate and retail employees (biological, adoptive, and foster parents are all eligible)
• Paid sabbatical after four years of service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Quarterly learning and development opportunities to support internal mobility and foster an inclusive culture.