NH Activation Escalations Coordinator

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

The NH Activation Escalations Coordinator directly supports our New Homes customers and their customer experience. This position is responsible for delivering a great experience to homebuyers and homebuilders to maintain and enhance our strategic position within the New Homes market. This position will collaborate with other key operations managers, such as Utility Coordinators, Account Management Teams, Commissioning Teams, and as well as other Inside Operations leaders to ensure the best customer experience possible.

Essential Duties & Responsibilities:

• Responsible for post-COE customer experience in New Homes
• Review and follows up on detractors to learn more about, and to resolve, customer experience issues
• Assists in installation and activation defects that prevent a system from functioning as it should, including Notices to Correct, Returned Materials Authorization and Technical Support.
• Coordinates escalations that come from homeowners or builders during the activation process, and address both the immediate issue and root cause, implementing system changes where needed
• Coordinates special-case projects, to include model home activation, Rest-of-Country expansion projects, and technology enhancements
• Undertakes other admin functions as needed

Required Qualifications:

• Bachelor’s degree
• 5 years of related experience
• Experience leading operations teams in a production environment to hit targets

Preferred Qualifications:

Physical Demands and Working Conditions:

• Experience or familiarity with solar 
• Experience or familiarity with New Home construction industry and/or Solar
• Familiarity with Salesforce.com, Excel pivot tables, and lookup functions

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [email protected]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.