Night Auditor

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Join our team as a Night Auditor at our prestigious hotel in Krong Siem Reap, Cambodia! We're seeking a detail-oriented and customer-focused professional to oversee our night operations and ensure a seamless guest experience.

• Manage the front desk during night shifts, handling guest check-ins, check-outs, and inquiries with a friendly and professional demeanor
• Perform nightly audit procedures, including balancing accounts, verifying financial transactions, and preparing daily reports
• Monitor and ensure the security of the hotel premises during night hours
• Assist guests with any requests or concerns, providing exceptional customer service at all times
• Process reservations, room assignments, and guest billing accurately and efficiently
• Collaborate with other departments to address any guest issues or special requests
• Maintain accurate records of all night shift activities and communicate important information to the day shift team
• Handle emergency situations calmly and effectively, following established protocols
• Ensure compliance with hotel policies and procedures at all times

Qualifications

• Degree or training in hospitality management with experience in front office operations, preferably as a night auditor
• Excellent English communication skills; knowledge of Khmer language is a plus
• Proficiency in hotel management software and basic accounting skills
• Strong attention to detail with ability to multitask and make decisions in a fast-paced environment
• Flexibility to work night shifts, weekends, and holidays
• Passion for hospitality with a commitment to exceptional guest experiences
• Strong teamwork and interpersonal skills, with an understanding of local culture and customs