NOC Analyst

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI is looking for a NOC Analyst-Tier 1 to support our state government client.

Duties and Responsibilities:

• Effectively monitor all devices, platforms and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
• Provide timely, accurate, and effective communication on service impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs, isolating the source of problems, and recommendingreconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems, and presenting resolutions for implementation
• Preparing a variety of network resource reports

Qualifications

Education and Years of Experience:

This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. Two (2) additional years of specialized experience may be substituted for the required education.

The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems.

Required and Desired Skills/Certifications:

Technical Skills:

• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Demonstrable networking knowledge
• Understanding of DNS / how it functions and how it's used
• Any service desk/ticketing system (e.g. Maximo)
• Microsoft Active Directory
• Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge

Soft Skills:

• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g., when network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical

Shift Timings - Evening

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenie
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal develo
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employe
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness optio

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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