NOC Analyst

**LOCAL CHICAGOLAND CANDIDATES ONLY - THIS IS NOT A REMOTE ROLE**
Aqueity, a leader in IT managed services for businesses, is looking for a NOC Analyst to join our growing team! This position requires a skilled, highly motivated individual with technical and problem-solving skills. The NOC team works closely with the Sr. Security Engineer and all support teams, and is overseen by the CTO, to develop a strong well-rounded understanding of systems and networks. Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately. This candidate must be eager and quick to learn, must exhibit clear communication skills, and demonstrate initiative to tackle a broad range of problems.
Job Responsibilities

• Perform daily system checks to ensure critical systems and services are operational
• Respond to all service interruptions or performance problems
• Track all trouble tickets to ensure closure of the problem in a timely manner
• Consult with the appropriate Carriers and IT teams to resolve problems
• Provide monitoring, escalation, and status reporting of network servers including Linux, Asterisks, and Windows servers
• Patches and updates OS’s and firmware for network related equipment
• Perform and maintain backups for critical systems

Education/Experience/Skills

• Minimum of an Associate’s Degree in an IT-related field strongly preferred, or at least 2 years of related work experience, in addition to requirements listed, combination of education/experience
• Minimum 6 months of experience in Information Security of Networking required
• Minimum 6 months of related experience and/or training in a technology environment
• Extensive experience interacting with customers
• Schedule flexibility with the ability to work non-standard business hours
• Windows, Kaseya, ConnectWise, Fortigate / Cisco experience highly preferred
• Technical knowledge on a number of security technologies required
• Unix/Linux commands line experience
• Knowledge in VoIP technologies
• Passion for information security and data security
• Proven ability to work independently
• Strong troubleshooting and multitasking skills
• Strong critical thinking skills with a keen analytical and structured approach to problem-solving
• Willingness to learn in a fast-paced environment
• Detail-oriented with strong organization skills required
• Customer service focused with strong interpersonal skills including excellent written/verbal communication skills

Salary Range: $48-58k