NOC Analyst II

SUMMARY:

The NOC Analyst II is responsible for supporting, troubleshooting, and monitoring the enterprise network infrastructure of Churchill Downs Incorporated and its related properties.

Location and Hours:

100% on-site in Louisville, KY

Sunday - Thursday, 11:00am - 7:00pm EST

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Ensure the successful and continued operation of the company's network infrastructure.
• Management and ownership of user requests and network infrastructure incidents
• Investigate network issues and bring resolution within stated SLA parameters.
• Provide Root Cause Analysis (RCA) to operations, engineering team or customers, upon request.
• Provide technical input (both verbal and written) for Incident and Change
• Troubleshoot, maintain, and repair network problems according to Service Level Agreements
• Monitoring and reporting of the network infrastructure operations across the enterprise.
• Plan and execute changes to the network infrastructure.
• Gather and compile documentation and diagrams as required.
• Update and maintain network management application databases and CMDB tools.
• Ensure that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Perform related duties as assigned.

REGULATORY

• Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.

EDUCATION and EXPERIENCE:

• 2+ years of experience managing and configuring Cisco hardware.
• Current Network+ or CCNA certification
• ITIL or Six Sigma certification preferred.
• 3+ year of experience configuring, monitoring and managing Cisco routers and switches, Palo Alto Firewalls and enterprise grade load balancers.
• Experience with packet capture technologies such as Wireshark and NetScout.
• Knowledge of routing and switching, including BGP, OSPF and EIGRP
• Knowledge of Windows and Linux-based platforms
• Demonstrated knowledge and experience of using network analysis, management and performance monitoring tools to diagnose problems and determine root cause.
• WiFi troubleshooting and/or experience with networked IT systems.
• Highly capable of working in a fast-paced environment.
• Exceptional oral and written communication skills.
• Action-oriented individual that is a self-starter.