NOC Engineer

Description

About the Company:

Bluebird Network is a communications infrastructure provider and data center operator owned by Macquarie Infrastructure and Real Assets Inc., a subsidiary of Macquarie Capital. Since 1999, Bluebird has provided internet and transport services via its fiber infrastructure to Carriers and Enterprises throughout the Midwest. Bluebird now owns two data centers; an underground facility in Springfield, MO and a new facility in the Quad Cities. Bluebird operates over 9,800 fiber route miles of high-speed broadband and fiber-optic connections with over 60,000 on-net and near-net buildings and 151 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Champaign-Urbana, Peoria, and the Quad Cities. To learn more, please visit BluebirdNetwork.com.

Who will I work for?

Join an amazing team of telecommunication professionals! Bluebird Network is a dynamic growing company in need of an IT Support Specialist to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with over 20 years of success in the industry. All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.

Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member's individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What will I do?

The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems. Ensuring customer issues are handled quickly and correctly is a key to success in this role. This position will work closely with Field Operations, Engineering and Bluebird Customers. They will be responsible for monitoring, Teir II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services. Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.

PRINCIPAL ACCOUNTABILITIES:

1. Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment
2. Monitor network performance and active alarms
3. Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
4. Read and interpret CLR/DLRs
5. Work with Engineering on customer circuit changes and design
6. Complete test and turnup of newly activated customer circuits
7. Train the NOC on DWDM, MPLS, and Sonnet equipment
8. Work closely with Operations and Engineering to ensure quick circuit activation
9. Correspond with customers with ticket updates and advanced technical support

Requirements

JOB REQUIREMENTS:

Desired

• 3 years' experience in Network Engineering
• 2 to 3 years' experience working in an NOC environment in the telecommunications industry.
• Strong communications skills
• Fiber optic fundamentals
• Multi-task and maintain composure.
• Experience performing circuit testing procedures and test equipment.
• Nokia, ADVA, Ekinops and MRV experience

Required

• 3 to 5 years in Telecommunications or equivalent Technical Training
• High school diploma or equivalent
• Strong communications skills
• Strong MPLS knowledge
• DWDM fundamentals
• Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.