NOC Engineer

NOC Engineer:

• 24x7 Shift rotation. Should be prepared to do Night. Monthly rotation.
• 11hrs shifts, 4 days a week. 3 Days off.
• Good background in windows system admin and Linux system administration.
• Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation.
• Good understanding of AWS platform and administration.
• Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools.
• Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc.
• Handling cases using CRM applications.
• Good communication skills and able to coordinate zoom calls during Incidents and outages.
• Good Network basics: troubleshooting /connectivity issues to sites/DNS/IP addressing/
• Must be aware of incident and service management processes as per ITIL guidelines.

Why Planful 

Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we’re so proud of, we’ve created a best in class culture, including:

• 2 Volunteer days,  Birthday PTO, and quarterly company Wellness Days
• 3 months' supply of diapers and meal deliveries for the first month of your  Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff - most recently held in Goa, India!
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way.