NOC Engineer (A2P SMS)

Intergo Telecom, a rapidly growing and privately owned technology company, specializes in the development, marketing, and operation of advanced telecommunication platforms and services (SaaS and CPaaS). As a competitive force in our sector, we are committed to creating innovative tech solutions for our global clientele.

We invite self-motivated, passionate, and responsible individuals with a thirst for learning and a love for technology to join our international team of professionals.

In this role, you will contribute to the growth of our Enterprise Voice & Messaging platforms, offering SIP Trunking, Global DIDs, SMS Messaging, and powerful APIs to businesses of all sizes. Our diverse client base includes startups, established companies, financial institutions, universities, marketing agencies, delivery apps, government agencies, and more.

As a NOC Engineer (SMS), your duties will include:

• Provide support for T1 and T2 Tech Support tickets within defined KPIs.
• Help customers where needed with API integrations, SMPP Connectivity, Plugin Troubleshooting etc.
• Manage account creations and SMPP connections as requested by the Commercial team.
• Manage connection troubleshooting settings and VPN Connections.
• Escalate problems by creating tickets with upstream MNOs and Aggregators.
• Monitor quality of traffic, monitor network congestions, bad traffic quality, network binds etc.
• Apply advanced routing rules and configurations.
• Investigate all the cases reported by the client on the traffic quality, new feature requests, disputes, and others.
• Offer and Apply rates and routing configurations in the system.
• Monitor messaging delivery rates per country and apply nesessary routing configurations to ensure highest message delivery.

Requirements

• Experience with Alaris
• Previous experience
• Relevant University Degree
• Attention to detail
• Persistence in problem solving
• Empathy, and will to keep customers happy.
• Tech Savvy

Benefits

At Intergo Telecom, we create technology telecommunication products that enable businesses to enhance communication, reduce costs, and increase ROI. Our hybrid/remote team utilizes Slack for communication, Jira for task organization, and Confluence for knowledge management. We provide opportunities for continuous growth and development.

Work flexibly from our Paphos office or 100% remotely. If you choose our office, enjoy unlimited coffee and a well-stocked fridge.

• Flexible Working Hours
• Fast-growing company
• Latest Technology
• Competitive Salary
• Growth and learning opportunities