NOC Engineer, Philippines

We are looking for an intelligent and customer-focused Managed Services Engineer to join our exciting new team. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.

This REMOTE position must be based in the Philippines.

Responsibilities: 

• Work in a shift-based team 24/7/365.
• Own and manage Cato production system uptime and functionality, this will include troubleshoot and identify solutions to resolve various system/network issues.
• Engage with concerned teams/persons to identify and solve an issue.
• Engage, investigate, and follow up periodically with customers about the service status.
• Track & monitor system status and identify both areas of concern and growth opportunities.
• Engage with 3rd party service providers for resolution of network/system issues.
• Provide higher tiers support for Cato’s customer issues related to last mile issues.
• Be a part of building, improving, and expanding Cato's NOC team.
• Train and Help team members to address knowledge gaps.
• Take part in ongoing projects and onboarding process of customers.
• Join in welcoming calls with customers to introduce the service and assist with the onboarding process.
• Be a focal point for the Cato’s support/field Eng. by understanding the business use cases.

Requirements:

• Able to work 24 by 7 rotating shift coverage and on-call support as may be required. – Required
• Experienced Support Engineer (tier 1-2)/IT sys admin/ NOC/ Network Operations Eng. background from web/network/information - Security companies – Required
• Excellent oral and written communication skills - Required
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
• Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS
• Ability to read applicative system logs and search for relevant root cause for issues.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
• Experience working with a Cloud, SaaS (Software as a Services) technology providers
• Familiarity with Network & security protocols and standards
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
• Ability to work effectively and thrive in a fast-paced environmentt
• Ability to work with a globally dispersed, cross-cultural team

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