NOC, System Engineer

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

NOC, System Engineer

The NOC, System Engineer will be a key member of the NOC Team, focusing on monitoring tasks, level 1 troubleshooting, and providing essential analysis. This role involves configuring various monitoring tools, working on automation projects, and supporting the industry in achieving its new goals.

It is important to know …

We are transforming the way we operate, and your role as a NOC, System Engineer is instrumental in our success. If you are interested in becoming part of our highly talented NOC team, this role is for you.

What you’ll be doing …

• Monitor cloud infrastructure and perform level 1 troubleshooting.
• Configure and manage different monitoring tools.
• Develop and implement automation solutions.
• Windows patching and Vulnerabilities remediation.
• Working on Automation of tools and other daily activities.
• Troubleshoot infrastructure issues and Active Directory access.
• Provide analysis and insights to various teams.
• Create, operationalize, and manage NOC Standard Operating Procedures (SOPs), including quarterly reviews and adjustments.
• Perform system health checks and maintain related reports and communications.
• Actively participate in stand-up meetings, conference calls, bridge/incident calls, documentation, and Root Cause Analysis (RCA) preparation.
• Execute corrective actions identified during post-incident reviews and RCA.
• Identify and resolve performance bottlenecks as part of NOC.
• Develop and maintain knowledge base articles, issue tracking in Jira, and configure various workflows.

You will need this to be successful …

• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Ability to investigate issues outside of defined SOPs.
• Extensive experience in infrastructure, Application, and network monitoring.
• Strong documentation skills.
• Experience with diagnostic and monitoring tools such as SolarWinds, Dotcom-Monitor, Datadog, Nagios, Prometheus, etc.
• Flexibility to provide on-call support during weekends if required and adapt to a constantly changing environment.
• Hands-on experience in troubleshooting Windows and Linux servers L1 issues.
• Experience with Windows server patching tools such as Ivanti, Endpoint Central, etc.
• Experience leveraging agile methodologies (e.g., Scrum Ban) to manage project work.
• Expert knowledge of MS Excel and PowerPoint.
• Experience and familiarity with Root Cause Analysis.
• Familiarity with the healthcare/health insurance industry.
• Familiarity with service desk platforms (e.g., JIRA, Remedy, ServiceNow).
• Experience working closely with technical teams (e.g., developers, sys admins, DBAs, infra teams).
• Ability to review vulnerability reports and prioritize vulnerabilities for remediation based on severity/impact.
• Knowledge of scripting languages such as PowerShell, Bash, etc.
• Highly collaborative attitude.
• Low ego and a team player.
• Relevant certifications (e.g., AZ-900, ITIL, CCNA, Datadog, SolarWinds).

Academic Qualification

• Bachelor’s degree in computer science or equivalent experience.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

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Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.