Non Drive Set up Specialist

Job Description:

JOB OVERVIEW

The Non-Drive Set Up Specialist assists Collision Repair Specialists in securing non-drivable vehicles from tow yards or non-networked facilities. Give instruction to vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Locate and secure non-Drivable vehicles.

• Manage non-drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation.

• Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history.

• Create POs for safety repairs, per the client’s profiles parameters.

• Coordinate with shops and tow yards regarding vehicle repairs

• Assign appraisal companies for losses when necessary.

• Send shop notices to body shops with instruction of vehicle repairs.

• Contact Drivers to inform of process or get additional information as needed.

• Communicate status of repair to Collision Repair specialists and or clients when necessary

• Update Lotus Notes with POs created and update loss report status.

• Document Lotus Notes properly & completely

• Help get repairs completed promptly.

• Function as liaison between vendors & Collision Repair Specialists

• Work to facilitate completion of repairs when necessary.

• Follow up on rentals for Drivable Rental program.

• Complete daily spreadsheet for files ready for assignment

• Assist Collision Repair Specialist’s with Print and Issue files under $1000.

• Assist with A/P rejects when necessary.

• Work with AE to obtain title and registration needed for non-Wheels units.

• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Basic to mid-level automotive knowledge.

• Basic computer skills (including Windows, Excel, Word).

• Good customer communication / service skills.

• Well-spoken in verbal / written communication

• Ability to be flexible in position & hours.

• Ability to work in a team environment.

• Excellent work ethic, follow-up and organizational skills.

• Ability to work independently.

• Ability to cross-train for other duties.

• Ability to attend training classes as needed and / or requested.

EDUCATION AND EXPERIENCE

• High School diploma required

• PC familiarity including Windows.

• Minimum three (3) years Customer Service experience

• An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is remote once individual can show competency in role. In person training is normally completed in IL office. 

Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: No Travel required for this position.

Physical Demands: The position requires the individual to spend lengthy periods of the time working on a PC and talking on a phone while sitting at a desk.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
 Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.