NonStop Remote Hardware Support Engineer

NonStop Remote Hardware Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology

• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement

• Developing strategies and procedures to improve performance of customer environments.

• Performing root cause analysis and provide post incident reports.

• Applying subject matter knowledge to solve complex technical problems

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

What you need to bring:

Education and Experience Required:

• Degree in Computer Science or related area of study

  • Typically, 5+ years of experience in a customer support function, preferably with exposure to HPE NonStop system technology or knowledge and experience with Linux/UNIX

• Knowledge and Skills Required:

• • Ability to always remain professional and courteous with customers

  • Proficient verbal and written communication skills in languages to be supported Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment

  • Proven hardware knowledge of computing, storage and peripheral devices. Knowledge and experience with HPE NonStop products are preferable.

  • Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products

  If you…

  • have experience in multiple technologies

  • are a professional and courteous customer focused individual

  • are good at partnering in a multicultural environment, innovating, and making things happen

  We need you, apply now!

  We offer:

  • Equal opportunities

  • Diverse and flexible work environment

  • A competitive salary

  • Support for career development

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#servicesandsupport

Job:

Engineering

Job Level:

TCP_03

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.