NORAM Sales Manager

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is seeking a highly motivated and results-oriented Mid Market Sales Manager to join our NORAM Sales Team. This position is responsible for leading a team of Account Executives, driving sales growth, and enhancing our presence as the world’s leading software provider in the Tour, Activity, and Attractions industry.

We are looking for a competitive, persuasive, and proactive individual who can effectively motivate and develop their team. The ideal candidate will have a passion for sales, a keen eye for identifying opportunities, and a commitment to driving team success.

What you’ll do here:

• Team Leadership: Oversee and motivate an inside sales team to achieve and exceed sales targets. Serve as the driving force for the team, finding creative ways to inspire and encourage them.
• Coaching and Development: Work closely with Account Executives to review their current lead pool, coach them to accelerate deal closures, and set specific goals around closing deals. Identify knowledge gaps and provide training to enhance their skills.
• Performance Management: Provide real-time performance feedback, initiate performance improvement plans, and assist with the hiring, training, and ramping up of new Account Executives.
• Sales Strategy: Set team goals based on regional targets, seasonality, and revenue potential. Contribute to the management team by attending sessions and meetings, submitting shout-outs, and representing the company at major industry events.
• Market Insights: Consistently provide feedback to the Director of Sales - AMER on market needs, underperforming team members, and other high-impact issues. Stay updated on industry trends to maintain a competitive edge.
• Customer Engagement: Ensure excellent communication and relationship-building with clients, both on the phone and in person. Represent FareHarbor values in all interactions.

Requirements:

• Minimum of 2+ years of experience managing an inside sales team.
• Experience in the travel industry is highly preferred.
• Proven track record of meeting and exceeding sales targets.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized with excellent time management abilities.
• Enjoy helping others learn and grow; a true team player.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Experience with CRM software and proficiency in Microsoft Office Suite.

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours 

Salary Range:

• $40,000 Base
• OTE - $150,000

*(OTE is not guaranteed and is subject to performance)

Application Deadline: August 14th, 2024

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.