NOSC Operations Manager

Responsibilities:

• Play a key role in Platform management, maintenance, and optimization, with a focus on performance and service quality assessments, as well as making improvement recommendations
• Report on the operational status of the Platform to senior leadership
• Ensure Platform reliability through tasks such as patching, data backups, and disaster recovery planning
• Ensure the Platform is compliant with DHS security guidelines and respond to all vendor critical security vulnerabilities
• Develop and enforce operational processes based on industry best practices
• Identify and report anomalies and issues, escalating them to the appropriate teams as needed
• Manage multiple demands and priorities effectively while frequently interacting with customers, security operations, and other teams
• Mentor and coach cross-functional team members to enhance their skills and performance.
• Manage Service Level Agreements (SLAs) and work towards achieving them
• The position requires strong organizational skills as well as a technical background in IT operations

Requirements:

• Ten (10 plus) years of IT operations experience
• Five (5 plus) years of experience in managing enterprise technologies
• Five (5 plus) years managing teams
• Understanding of monitoring, logging, and cost management tools and practices
• Extensive problem-solving experience, including managing responses to service disruptions and security events
• Thorough knowledge of Cyber and Network infrastructure
• Ability to work independently and as part of a team
• Effective communication skills with team members and customers at all levels
• Ability to effectively brief senior leadership on operational issues
• Strong organizational skills, leadership skills and problem-solving skills
• Active Top Secret Security Clearance

Desired Skills:

• Possess a broad understanding of ServiceNow capabilities and features 
• Obtain and maintain a DHS CBP full field background investigation 
• ITIL
• Other vendor and IT Operations related certs 

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

As part of our overall strategy and commitment to maintaining a safe and healthy workplace, and in accordance with applicable regulations, employees of T-Rex must be fully vaccinated against COVID-19 if required by customer or client policies or federal mandates as a condition of employment, subject to reasonable accommodation and other requirements under applicable federal, state, and local law. If required by the customer, the selected individual will have to submit documentation of proof of vaccination before starting employment with T-Rex or have an approved exemption prior to the start of employment.

In compliance with pay transparency guidelines, the annual base salary range for this position is $120,000 - $155,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.