NPI Engineer I

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The NPI Engineer I will be responsible for the introduction of new products, new services, and processes to NAM customers. Working closely with the Design Team, Deployment team, Support team, and Sourcing to determine and define manufacturing requirements, hardware requirements, and installation scopes. They will manage HW deliverables, develop schedules, control cost, mitigate risks, track progress against agreed plans, and ensure new products & services are brought to market on time with expected quality and cost performance. This position also includes managing the project from early prototype builds, and managing new product certification and compliance, through the product life cycle.

Responsibilities:

• Participate in early-stage product development, communicate expectations, and facilitate engineering design review meetings between the design team and NAM key stakeholders to ensure the successful capture of Manufacturing, Supply Chain, Quality, Testing, Installation & Service requirements.

• Apply DFx (manufacturing, quality, sourcing, service, and cost) methods into new product designs for Starbucks and McDonald’s, review engineering drawings and manufacturing pack, and validate engineering samples to ensure all requirements are met before the transition to mass production and supply chain.

• Act as the manufacturing & hardware liaison to the Design team and Operations for resolving technical problems and providing prototyping support.

• Select, validate, and approve off-shelf hardware components and assemblies. Create and maintain HW BOMs.

• Create, manage, and maintain installation and maintenance manuals on time to ensure deployment & installation feedback are accurately captured.

• Conduct hardware change review meetings to ensure all HW changes are reviewed, evaluated, and approved by the change board committee before implementation.

• Provide product and installation training regularly to internal teams and external customers such as end customers, installers, etc.

• Identify areas for improvement that lead to reduced time-to-market, reduced cost, and improved quality.

• Conduct failure analysis to root cause quality issues and field failures, work with cross-functional teams and suppliers to verify and implement corrective actions, document changes, and track effectiveness.

Success Factors:

• Effective learning and use of existing tools and processes

• Understand Coates core products and other hardware

• Understand customers’ hardware requirements

• Understand the manufacturing process and build relationships with manufacturing partners

• Manage customers’ new hardware requirements and deliver the results promptly with expected quality and cost.

• Manage and maintain installation manuals to improve installation quality.

• Continue to improve the NPI process to improve time-to-market

Qualifications & Experience:

· Bachelor's degree in Mechanical Engineering or Electrical Engineering

· 1-3 years of experience in one or more of the following areas:

New Production Introduction & Manufacturing

Product development. Digital signage design is preferred.

Hardware component selection, validation & approval

Hardware BOM creation

Field installation in QSR industry is preferred

· Experience with systems/tools:

Proficient in MS Office suite

Experience in using CAD 3D tools such as Solidworks and Inventor is preferred

Experience in using project management tools is preferred

Experience in using ERP tool and Jira tool is preferred

Capabilities:

• Excellent written and verbal communication skills

• Be able to prioritize tasks and work under minimal supervision and pressure

• Be able to demonstrate ownership and accountability

• A good collaborator

• Honesty and integrity

• Be respectful and empathetic

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).