Nurse, Clinical Support

Job Title: Nurse, Clinical Support
Department: Clinical Services and Support
Location: Remote
Reports to: Department Manager
Key Relationships: With patients, caregivers, care teams, and/or customer resources
About Podimetrics:
Podimetrics is the creator of the FDA-cleared SmartMat™ and integrated clinical care services that can help save the limbs and lives of complex diabetic patients. Through partnerships with regional and national health plans and at-risk providers, such as the Veterans Health Administration, Podimetrics has helped prevent amputations associated with complex diabetes. By combining cutting-edge technology with best-in-class clinical care services, Podimetrics earns high engagement rates from patients and allows clinicians to save limbs, lives, and money - all while keeping vulnerable populations healthy in their own homes. Founded in 2011 by a physician and an engineer from MIT, Podimetrics is headquartered in Somerville, MA and has a growing team of passionate and mission-driven individuals devoted to improving the lives of patients with diabetes everywhere.
Core Values:

• People First : We care for our people: team, patients, clinicians & health plans, and stockholders.
• Empathy & Compassion : We seek to understand and take action to improve.
• Respectful Candor : We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.
• Active Curiosity : We are deeply curious, always striving to learn more and do better.
• Resourcefulness : We are deliberate in our investment of team and capital, creating opportunity regardless of resources.
• Do the Right Thing : We do the right thing, consistent with our values, even when it is challenging.
• Enjoy the Ride : We are going to have a lot of fun doing it.

Roles & Responsibilities:
The Nurse in the Clinical Services and Support department plays a critical role in improving patients' lives by providing clinical and educational services. The nurse provides support patients using the SmartMat to reduce their risk of developing diabetic foot ulcers. Using a blend of clinical knowledge and evidence-based practices, critical thinking, and behavior change techniques, the nurse supports the patient in their journey to optimal health.
Primary responsibilities include:

• Deploys a patient-centered approach that provides a superior patient experience.
• Provides training and education to the patient regarding use of the SmartMat, as well as ongoing support and coaching regarding their health.
• Engages patients to actively participate in the Podimetrics program.
• Ensure patients stay connected with their providers to improve clinical outcomes
• Conducts telephonic clinical assessments to evaluate for concerning findings that require intervention by a healthcare provider, identify continuing educational or coaching needs, and to reenforce foot care best practices
• As a result of applying best practice the nurse, drives outcomes for patients to self-manage conditions, be on their own feet, and lead fulfilling lives.

• Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.

Qualifications:
Required

• Bachelor of Science in Nursing
• Will consider Registered Nurse with a Bachelor degree other than nursing
• Registered Nurse current state licensure with no restrictions
• Minimum of five years of clinical nursing experience
• Experience working in a fast-paced environment
• Remote monitoring or telehealth experience

Preferred

• Understanding of and experience applying behavioral change techniques
• Bi-lingual ability

Critical Competencies:

• Compassion: Meets people where they are in their perspective and demonstrates great care for others.
• Critical Thinking: Gathers and synthesizes information to reach conclusions and create subsequent plans.
• Attention to Detail: Does not let important details slip through the cracks.
• Listening skills: Lets other speak and seeks to understand their viewpoint.
• Communication: Articulates written and verbal messages clearly that are easily understood by others.
• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Has a drive for continuous improvement and is creative in problem solving.
• Enthusiasm : Exhibits passion and excitement over work.
• Work Ethic: Possess a strong wiliness to work hard to get the job done.
• Teamwork : Reaches out to peers and cooperators with supervisors to establish an overall collaborative working relationship

Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.