Nursing Attendant

The Nursing Attendant demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.

Leadership

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

• Demonstrates a professional, supportive attitude. Identifies and supports new ideas.

• Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.

• Participates in problem identification and resolution in collaboration with the Registered Nurse.

• Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.

• Complies with regulatory requirements, policies, procedures, and standards of practice.

• Nursing Process Correctly identifies patient and scheduled procedure. Performs patient care activities, within the scope of competency, considering age-related needs of the patient as assigned.

• Reports unusual findings to the Registered Nurse.

• Collects data and provides information in a timely manner to the Registered Nurse which may assist within the revision of the plan of care.

• Discharge barriers are discussed with the Registered Nurse and intervention taken as directed.

• Adheres to hospital standards, which customize care for age-related needs of the population served.

• Keep health care team members informed regarding patients responses to interventions with their scope of competency.

• Documentation Charting is legible, dated, and signed.

• Documentation reflects through data collection within the scope of competency.

• Documentation is complete for activities performed.

• Clinical Outcomes Applies standard precautions; keeps a safe environment for self and others.

• Observes patient/family conditions and reports to Registered Nurse sudden changes or unusual findings.

• Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.

• Transports patients, equipment, supplies, and specimens throughout the medical center utilizing proper body mechanics.

• Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing and improving. Utilizes computer systems effectively and efficiently.

Customer Service

• Practices customer service standards as defined by the Service Area, Medical Center, and specific department.

• Anticipates the customers desires, takes proactive steps to meet those needs by listening and taking responsibility within scope to ensure issues are resolved.

• Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.

• Promptly answers call lights, alarms, and patient requests.

• Under the direction of the Registered Nurse, gives patients and their significant others the information needed within their scope of competency.

• Maintains and protects patient confidentiality.

• Assures a clean, orderly and functional work environment.