O2C Associate Specialist

Company Description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

Work with the mentorship of the Team Leader and Senior Specialists to:

• Complete new customer anti-fraud checks for certain locations.
• Ensure accurate invoicing to customers, via electronic or paper distribution depending on local legislation
• Allocate all incoming payments accurately using remittance advice, provide receipts if required by local legislation, and activate customer packages
• Collect withholding tax certificates from customers for certain locations.
• Manage a portfolio of debtor accounts within agreed targets, focusing on reducing the percentage of overdue debts and improving cash collections for specific locations only.
• Address and resolve any financial queries lodged within specific SLAs
• Maintain open communication channels and keep detailed records of all our customer interactions
• Drive & support continuous improvement initiatives being rolled out across all O2C teams
• Support or drive (where relevant) the implementation of key operational projects

Qualifications

• Excellent attention to detail
• Ability to prioritise in order to meet tight deadlines
• Ability to build and maintain productive, collaborative relationships with diverse collaborators at every level across Finance and the wider organisation
• Able to communicate meaningfully with diverse audiences (including non-Finance) using clear and accurate messaging
• Strong problem resolution skills and an ability to remain cool, calm and composed under pressure
• Good English language use, both written and verbal

Desirable Skills

• Previous experience in Accounts Receivable or Finance roles
• Degree or equivalent experience in Accounting, Finance or similar qualifications
• Hands-on working experience with Salesforce, Workday Financials and Microsoft Great Plains
• Thai and/or Bahasa Indonesia language capability

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.