Observability Admin I

The Observability Administrator I will monitor the performance and integrity of production applications and infrastructure. This role will assist in supporting teams investigating production issues and assisting in troubleshooting and determining root cause using our monitoring tools. The administrator will also work with teams to build out data driven alerting and monitoring solutions to prevent downtime.

Attention to detail is of critical importance as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused, technical team member with the ability and desire to learn both our business and IT processes. This team member must have a good understanding of the relationships between infrastructure and applications, and the ability to analyze technical issues in all layers of our environments.

WHAT WE NEED FROM YOU

Must Have Qualifications:

• Computer-related degree or equivalent work experience
• Basic understanding of enterprise infrastructure systems and hardware performance
• Strong Customer Service and Communication Skills
• Strong ability to multi-task and to take ownership/work with other teams during projects and incidents
• Ability to provide on-call support on a rotating basis, reaching out to other teams as necessary
• Strong documentation creation/note-taking abilities

Nice to Have Qualifications:

• SolarWinds IT Monitoring / Infrastructure monitoring
• Dynatrace APM or other relevant APM solution
• Enterprise logging experience/Splunk
• Windows Server 2012 R2 / Microsoft SQL Server
• Linux OS

WHAT YOU WILL BE DOING

• Monitor all performance aspects of Production applications and infrastructure using both observability concepts and tooling
• Assist in and support the appropriate subject matter experts during any Production outages with an extreme sense of urgency
• Provide proactive monitoring data and analytics to all other cross functional IT teams, and assisting in the interpretation of the data to resolve issues as well as technical debt in our systems
• Manage and complete ticketing requests sent to the team
• Provide regular updates on tasks accomplished, current issues and progress toward goals. Maintain up-to-date documentation of alerting templates, operations, and procedure knowledgebase articles
• Participate in rotating on-call coverage or emergency response as needed to enable 24/7 support to our IT Teams

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor cafe with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.