Observability Architect

Job Title

Observability Architect

Summary of the role:

Are you the Observability Architect we are looking for? You will work across Navitaire's application and infrastructure capabilities to design and deliver the observability systems necessary to operate dozens of airlines.

Our Observability team is responsible for building the core telemetry, event processing, querying, alerting, and visualization fabric underpinning the operations of Navitaire's PaaS and SaaS offerings. This team is a key piece of the Platform Domain, which builds the platform services that power applications used by millions of people every day for air travel. We work closely with Engineering, Operations, and our Customers to design solutions to deliver delightful and effective observability.

In this role you'll:

• Collaborate closely with the Observability Product Owner to progress the strategy and roadmap for Navitaire's Observability platform, guiding the technical design of new capabilities, services, APIs, and tools.

• Lead and mentor the observability team and other development teams to grow in observability expertise and influence broad adoption of OpenTelemetry.

• Keep the observability offerings relevant by reviewing competitors, vendors, and industry trends in the observability, telemetry, stream processing, and monitoring space.

• Evaluate trade-off decisions across the customer experience, development, and operational support in partnership with teams.

• Participate in designing and coding solutions

About the ideal candidate:

• Education: Bachelor's Degree or Equivalent work experience

• Relevant Work Experience

o Experience working on telemetry, large-scale event stream processing, or monitoring systems, and applications for infrastructure optimization and technical troubleshooting.

o Experience working cross-functionally with Engineering, IT, Operations, Product and Program Management.

o Experience in technical design and development building enterprise cloud/SaaS/PaaS products/services.

o Experience in high-volume or critical production service environments.

o Passionate about collaborating with engineering teams to drive innovation and change.

o Excellent verbal and written communication and presentation skills.

o Ability to work in a distributed team throughout the world.

o Deliver work in iterative Agile framework (e.g. SCRUM), collaborating with a team to capture and refine user stories and development plans to achieve sprint goals.

o Analytical and problem-solving skills with passion to find root cause.

o 6-8+ years of professional software engineering experience in C#, .NET, Java.

o 3+ years of cloud operational experience Azure, AWS, or GCP.

• Preferred Qualifications

o Experience as a Site Reliability Engineer, DevOps Engineer, or Operations.

o Experience in Observability and APM technologies like Splunk, Azure Monitor, Dynatrace, Honeycomb, Cribl, Logz.io, Lightstep, Datadog, New Relic, & Rookout.

o Familiarity with cloud native and observability open-source technologies and projects like OpenTelemetry, Grafana, Prometheus, and Kafka.

o Experience with SLO based engineering and monitoring, with focus on helping engineering teams learn and embrace instrumenting and using SLOs.

o Experience leading cross-functional teams and ability to influence others.

o Strong knowledge of Kubernetes, Windows, and Linux based environments.

o Experience building distributed systems.

What we can offer you:

• The opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective

• Skills development and opportunities to try new ideas

• A global diverse work environment

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.